Club Shop - Complete Shambles!

I find it hard to imagine that the number of replica shirts sold varies significantly year on year, so they should be able to have sufficient stock (assuming Errea can meet demand). I get that some kits are more popular than others but find it hard to believe this year's is one of them. Though I guess that the performance of the team and the Carrick buzz moves a few. But come on.

But as others have said the absence of stuff which can be sourced independently of Errea is inexcusable. Bobble hats and scarves, gloves, etc.

Poor effort when for the first really cold match of the winter we don't have such simple stuff for sale
 
Davey_C said:
The days of picking up a £52 boro shirt in the February sale for £20-25 are a long distant memory.

I'll admit i went down the replica replica route this season apart from the UNIBET logo being slightly bigger happy with my £13 shirt (i wouldnt pay £52 for a replica shirt)
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Where do you get replica replica kit from?
 
fmttmadmin said:
I emailed the club shop as soon as I saw this thread and received this reply.
Please do read it carefully...

It’s Christmas and like most retailers we are up against it now, I’ve answered below the best I can, but the reality is the demand Rob, we have lots of new arrivals daily, but we realise we can’t satisfy everyone. We advise customers every day and keep them up to speed with Stock situation but

Home mini kits are Back in stock from 0-12 right through to 3 years.


Third shirts are full stocked in all children’s sizes, Adults we are missing S,M,L

Home & Away shirts have left Italy and are on the way as we speak, we tell people to go on to the website and select the email me when back in stock, this is a great tool to let people know the product is back in! they can then place the order online for click and collect ( free of charge) this saves people coming down or calling up and is the best way to secure stock.

Training wear has also left Italy and is on the way to us again, we tell people to use the online tool it’s the fastest way to communicate the stock is available.

Again, we do have lots of new stock, kids’ hoody’s, full tracksuits, coats, and nightwear etc:


I hope this is a help to people and as you can see there is a reason behind asking people to go to the website rather than have to return to the store again.
I am going to sit down with retail manager Jo-Ann Swinnerton after the Christmas rush with your questions.
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Words like "lots of" and "on the way to us" rather than "5000 in stock" and "arrives tomorrow."
 
I can’t believe that there aren’t away shirts on sale in the run up to Christmas. It also has a very limited offer generally. This has to be something that is raised at the fans forum although I can’t understand why the club haven’t got a grip on this as we must be losing a lot of money on sales.
 
You lads need to club together and send someone off to the far east. You'll get what you're after, maybe better quality, for a fraction of the price you'll pay at the club shop.
 
morrissey said:
For the 4th time since early September, I've just been to the club shop for a medium away shirt for my son - none in but due 15 December.
I asked if I could order one and the response was " try ringing the retail phone number, it's often busy but keep trying".
I said "well here I am in person, can I not order one now?".
The reply was " no sorry, there's that many people asking". I said "there's 3 customers in the shop, surely I can order today". No chance...
So I asked about the white 3rd shirt, " sorry, we won't be getting any more of those".
The shop is ran like a bad stall on Doggy market, a complete and utter joke.
The club says they only get £12.50 per season ticket per game, yet make a total horlicks of another valuable revenue stream - in this day and age with all sales data available, it really is a farce.
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The feedback from the supports club is the club is making record profits and the delays for the made in Indonesia” tops is due to “Brexit”.

Now you need to be the first in the queue to get a top.

I’d welcome giving my vital stats and a ticking a box saying I would like to buy all three kits when I review.

It is bad at the moment but I have given up complaining, nothing changes the club does what it wants and if a massive backlash happens against a policy it alleges that the supporters forum has been consulted but offered no evidence of the same.
 
I've raised this issue several times and you just get the same excuses from the club - Brexit, supply chains, etc. yet every other club supplied by Errea has enough stock. I'd long suspected they were ordering small amounts to ensure whatever they had they sold for full price and their previous comments confirmed this.

I tried again to get some gear from there last week, again terrible stock, terrible quality, ridiculous prices.

I asked one of the members of staff about when they'll be getting more stock and was told "we've got a big order coming in on the 15th"

"Will the training shirts be part of that order?"

"No idea"

There you have it.

As I've said before, in any other business people would be placed under serious scrutiny from the those above if they by design had little or no stock of their most popular items in their second biggest trading period of the year.
 
I would say our fan base is the number than went to the Play off Final in 2015 plus a few thousand who couldn't get to the game because of age/mobility - living in Oz, on an oil rig, in the Arabian desert/fighing in Afganistan, mercenaries in Africa etc = 43,000 in total.

Can't use Tees Valley as an accurate catchment area - Darlington and Hartlepool are not Boro areas, neither Tees Valley much west of Yarm.
 
Just been into club shop to try and get the wife something for Christmas and the range for ladies/girls is absolutely terrible and that’s been polite. Surely the club can do a lot better considering the amount of females attend the matches week in week out.
 
Muttley said:
I find it hard to imagine that the number of replica shirts sold varies significantly year on year, so they should be able to have sufficient stock (assuming Errea can meet demand). I get that some kits are more popular than others but find it hard to believe this year's is one of them. Though I guess that the performance of the team and the Carrick buzz moves a few. But come on.

But as others have said the absence of stuff which can be sourced independently of Errea is inexcusable. Bobble hats and scarves, gloves, etc.

Poor effort when for the first really cold match of the winter we don't have such simple stuff for sale
Click to expand...
Loads of bobble hats. Scarves, gloves in club shop
Muttley said:
I find it hard to imagine that the number of replica shirts sold varies significantly year on year, so they should be able to have sufficient stock (assuming Errea can meet demand). I get that some kits are more popular than others but find it hard to believe this year's is one of them. Though I guess that the performance of the team and the Carrick buzz moves a few. But come on.

But as others have said the absence of stuff which can be sourced independently of Errea is inexcusable. Bobble hats and scarves, gloves, etc.

Poor effort when for the first really cold match of the winter we don't have such simple stuff for sale
Click to expand...
There are Boro gloves, hats and scarves in the shop - there always were as far as I am aware. And a variety of each item also,
 
The key items are the shirts...most popular item with a huge £££ margin.
For them to be constantly unavailable, season after season, is commercial madness - not to mention highly annoying to 'customers' (fans).
I would love it to be explained to me how the shop's model makes more sense than my observations.
 
fmttmadmin said:
Loads of bobble hats. Scarves, gloves in club shop

There are Boro gloves, hats and scarves in the shop - there always were as far as I am aware. And a variety of each item also,
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I shall look again on Saturday. I specifically looked for scarves, there were three rather pathetic specimens. Of course it was, as I said, a cold day so it might be that the displays had been cleared by happy purchasers before me, it was quite close to kick off.
 
Redwurzel said:
I would say our fan base is the number than went to the Play off Final in 2015 plus a few thousand who couldn't get to the game because of age/mobility - living in Oz, on an oil rig, in the Arabian desert/fighing in Afganistan, mercenaries in Africa etc = 43,000 in total.

Can't use Tees Valley as an accurate catchment area - Darlington and Hartlepool are not Boro areas, neither Tees Valley much west of Yarm.
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There are definitely more than a few thousand Teesside based Boro fans who didn't go to Wembley in 2015.

I didn't go because I couldn't afford it.
I was stood in a pub full of Boro fans watching it, and very few were struggling with mobility.
 
Muttley said:
I shall look again on Saturday. I specifically looked for scarves, there were three rather pathetic specimens. Of course it was, as I said, a cold day so it might be that the displays had been cleared by happy purchasers before me, it was quite close to kick off.
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They are close to the counter. Lots of different gloves and hats lying on top of a display close to the till area. Kids gloves etc near the entrance door.
 
All of these people with negative experiences must be mistaken. It’s Errea, the suppliers, the Italian postal service, the couriers, Brexit, red tape, queues, supporters not using the website or email function properly. It is most definitely not the fault of anyone to do with the football club. It’s you, not them. Definitely.
 
Nice to see that it's not only me who would love to see a massive shake up of our Merchandising dept.
Incompetent doesn't come close to cutting it.
Then you wonder why there's a massive market for snide boro kits.
 
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