Digital season card passes at the riverside stadium

supermfc said:

Can I transfer my digital Season Card to a friend / family member?​

Supporters that have a digital Season Card are able to 'forward' their ticket, should they be unable to attend a match.
The recipient must be within your 'My Friend & Family' network.
Please note: Supporters within the Family Zone cannot forward their ticket online, this must be done through the ticket office.
Follow these steps to forward your ticket online:
  1. Visit tickets.mfc.co.uk
  2. Login to your MFC Digital Account.
  3. Once logged in, you should be taken back to the ticketing website. Click on 'Hello [Forename]' in the top right to access your ticketing profile.
  4. On your ticketing profile, click on the 'Tickets' link which is located under your name and Boro Reference.
  5. You will see the games loaded to your Season Card. Tick the game you wish to forward. Please note that you will see the games for all those classed as a 'Strong Relationship' within your My Friend & Family network, so please ensure that you select the correct ticket. Each ticket will have the owner name visible after selecting.
  6. Then click 'Forward Ticket', which can be found a bit higher up.
  7. A pop-up window will appear, click 'Forward Ticket' again. On a mobile you may have to click the '+' to see the Forward Ticket link.
  8. You will then be required to select the new owner you wish to forward the ticket to, along with the price type. Please note you cannot forward to a lower priced concession.
  9. Click 'Forward Ticket' and proceed through the checkout.
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Can't get past point 6 but as someone else has said, maybe they are working on it.
 
Can you just keep your season card instead? "Alternative option" makes it sound as though it is going to be very complicated
 
Regardless of whether you like or dislike the changes, it is objectively funny that the ticketing home page has two people holding physical paper tickets as the main photo.
 
Q:
Those denying the club are ultimately forcing every fan to go digital - why have they stated on the original Digital Ticketing Form: "Pay-as-you-go smart phones can be purchased from high-street retailers from as little as £35" ?
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r00fie1 said:
Q:
Those denying the club are ultimately forcing every fan to go digital - why have they stated on the original Digital Ticketing Form: "Pay-as-you-go smart phones can be purchased from high-street retailers from as little as £35" ?
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Because they're offering you the option if you want it.

Similar to when a ticket says "refreshments available for purchase at the bar" it doesn't mean you're duty bound to buy them,
 
Redlips said:
Case is club knew digital ticketing was going to be implemented and never told season ticket holders when renewing.

Club then admits that if you don’t have the technology you have to buy separate to your ticket a smart phone at cost. Again not advertised.

Implied terms are you have a digital ticket.

Going to take my chances in the small claims contact, we request full disclosure directions, failing which I willl make an application for specific disclosure on when the digital policy was implemented.

It is going to be forced on everyone just like at Newcastle and Sunderland.

I have a bit of backbone to put up a fight. I am am it accepting this policy.

Lizard do you work for the club?
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So, are you still going to the Boro games then? I thought you said you were going non league because of the digital tickets. I know you yourself have a physical ticket because you posted about getting one. It seems anyone else can go down that same route.
 
r00fie1 said:
Q:
Those denying the club are ultimately forcing every fan to go digital - why have they stated on the original Digital Ticketing Form: "Pay-as-you-go smart phones can be purchased from high-street retailers from as little as £35" ?
View attachment 62220
Click to expand...
Am pretty certain you will not be forced into this Roofie - the club do not want to turn you away. But just remember to tap your season card this week to gain entry.
 
The biggest single waste of time I experience with ticketing every season, given it’s a problem I or someone in a group I was travelling with has had at least once (and usually more) every season except the Covid one for about 10 years, and judging by social media plenty did on Saturday too, is that arising from the entirely analogue way the away tickets are issued.

Moving thousands of little bits of paper from the host club to the away club to the away supporter (if you’re in a group, via a common purchaser) and back to the host club for admission. Loads of room to go wrong. Loads of opportunity for bits of paper to go astray. As they frequently do. And then it’s turn up early to queue for a replacement bit of paper and sod the disruption to your travel arrangements and the cost. This in the third decade of the 21st century.

I cannot think of anything else I go to any more for which I expect to receive (but not infrequently do not receive) a paper ticket by snail mail. If the movement of all clubs onto a digital system brings that farce to an end I’ll take any amount of teething problems.
 
FishofContemplation said:
The biggest single waste of time I experience with ticketing every season, given it’s a problem I or someone in a group I was travelling with has had at least once (and usually more) every season except the Covid one for about 10 years, and judging by social media plenty did on Saturday too, is that arising from the entirely analogue way the away tickets are issued.

Moving thousands of little bits of paper from the host club to the away club to the away supporter (if you’re in a group, via a common purchaser) and back to the host club for admission. Loads of room to go wrong. Loads of opportunity for bits of paper to go astray. As they frequently do. And then it’s turn up early to queue for a replacement bit of paper and sod the disruption to your travel arrangements and the cost. This in the third decade of the 21st century.

I cannot think of anything else I go to any more for which I expect to receive (but not infrequently do not receive) a paper ticket by snail mail. If the movement of all clubs onto a digital system brings that farce to an end I’ll take any amount of teething problems.
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We were glad of little bits of paper at Coventry as we were just about the only fans that could access the ground in time for kick off.
 
r00fie1 said:
Q:
Those denying the club are ultimately forcing every fan to go digital - why have they stated on the original Digital Ticketing Form: "Pay-as-you-go smart phones can be purchased from high-street retailers from as little as £35" ?
View attachment 62220
Click to expand...
Can you show me on the website where this form is? You know its an old form that's not on the website and no longer has that sentence!!
 
FishofContemplation said:
Those of you who received them. Plenty didn’t. There was the usual queue at away collections I believe.
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All part of the same problem - Coventry City. I wonder what they were doing all summer. No ticket prices announced for home or away fans until what 10 days before the season started. And by the sounds of it, no prices worked out for food and drinks etc in the stadium. Amazing.
 
fmttmadmin said:
Am pretty certain you will not be forced into this Roofie - the club do not want to turn you away. But just remember to tap your season card this week to gain entry.
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"Pretty certain" is all we can be until the club tell us otherwise.

"Digital ticketing is optional and we have no plans to phase out physical cards completely" is all the club needs to say. That one sentence takes away all the concerns fans have. I wonder why they aren't saying that?
 
clay said:
"Pretty certain" is all we can be until the club tell us otherwise.

"Digital ticketing is optional and we have no plans to phase out physical cards completely" is all the club needs to say. That one sentence takes away all the concerns fans have. I wonder why they aren't saying that?
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I am guessing because they are mindful of how slow the uptake was to people signing in to the website and getting digital log ins for ticketing. It probably took years to reach a majority of fans.

I don't know if there is outside pressure on clubs but it looks like it is going to be a really gradual phasing in here. For instance no extra fans will be asked to go digital v Huddersfield. Then it will be one section at a time with lots of support/hep/guidance around that area of the ground - that is what we have been promised.
The technology reads phones and season cards at the turnstile. It is brand new. It took 25 years to renew. That is what I am going on.
 
supermfc said:
Can you show me on the website where this form is? You know its an old form that's not on the website and no longer has that sentence!!
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I`ve posted about all this before.
It was valid when it was sent in - 26 July 2023
See the club.
 
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