Just been in the Club Shop. Where to start? - cheap looking, badly made, old fashioned tat...with that dreadful badge splattered on everything.
Do we send retail experts to peer review other clubs' shops? (think I can guess the answer!).
Asked for medium away shirt.. "we don't have any in that size". I said "I know it's absolutely not your fault, but to not have standard sizes available, this early into a season, is a corner shop operation"
A lady overheard me and asked if it was medium they didn't have, I confirmed and we both left without spending any money. Our entire retail operation, including concourses, needs a major overhaul, it really does.
Do we send retail experts to peer review other clubs' shops? (think I can guess the answer!).
Asked for medium away shirt.. "we don't have any in that size". I said "I know it's absolutely not your fault, but to not have standard sizes available, this early into a season, is a corner shop operation"
A lady overheard me and asked if it was medium they didn't have, I confirmed and we both left without spending any money. Our entire retail operation, including concourses, needs a major overhaul, it really does.