Norman_Conquest
Well-known member
After the delay in commentary the club are offering a £1 refund.
Thank you for purchasing a Boro LIVE seasonal subscription or matchday pass ahead of last Saturday’s match against Huddersfield Town.
Unfortunately, owing to an issue encountered by a service provider, there was a period where the audio stream was unavailable. This fault was identified and rectified as quickly as possible, but meant that the service was inaccessible for approximately the first 20 minutes of the match.
We have therefore issued a partial refund of £1 to all those who have paid to listen to the match. Please allow 10 days for these refunds to be processed by your bank.
Some supporters also made duplicate match pass purchases in an attempt to access the commentary stream on Saturday – these duplicate purchases will also be refunded in full.
We apologise for the inconvenience caused, and steps are being taken to ensure that this unusual outage does not reoccur in future. Thank you for your support.
Regards,
Middlesbrough FC
Thank you for purchasing a Boro LIVE seasonal subscription or matchday pass ahead of last Saturday’s match against Huddersfield Town.
Unfortunately, owing to an issue encountered by a service provider, there was a period where the audio stream was unavailable. This fault was identified and rectified as quickly as possible, but meant that the service was inaccessible for approximately the first 20 minutes of the match.
We have therefore issued a partial refund of £1 to all those who have paid to listen to the match. Please allow 10 days for these refunds to be processed by your bank.
Some supporters also made duplicate match pass purchases in an attempt to access the commentary stream on Saturday – these duplicate purchases will also be refunded in full.
We apologise for the inconvenience caused, and steps are being taken to ensure that this unusual outage does not reoccur in future. Thank you for your support.
Regards,
Middlesbrough FC