Just to say, I have had **** service from Octopus. I was transferred over from Bulb. My smart meters stopped working, not really a problem, but then they said they had to be replaced, mainly because the gas meter had stopped working all together. OK. Meanwhile I'm pumping money into Octopus each month. Smart meters changed, still no difference. They can't get the readings. So take manual readings regularly in an attempt to get a bill, so that I can ask for my money back. Can I go take a picture of the yellow label? Done. Two days later, can I go take a picture of the white label? Done. Disappears into a black hole. Get in touch again - stop taking money from me until you can bill me. OK, you're on a payment holiday. They still take money from my account. Still no bill, because they have no up to date readings. These are F***ing smart meters. You can take a reading at any time. By now I'm Ā£1000 in credit, they keep taking money from me, and I can't get a refund.
Finally - this very week - said if they didn't get it sorted I would take them to the ombudsman. Email back, I'm apparently getting Ā£700 refund. Needless to say, there's no sign of it yet.