🐙Cut your energy bills nearly in half with Octopus Tracker

The_Tiler said:

Just an observation FragranceGuy, the OP has the link for the £50 referral but it doesn't actually say that you, yourself get £50 referral also.

I know you have done a lot of work on this thread and saved loads of people a hell of a lot of money, myself included, but just thought you should be clearer.

Click to expand...

if it's not immediately obvious (& has been mentioned in the thread at various points & by others), the octopus link tells you when you click it.

ThatFragranceGuy said:

You have to ask to go on the tracker, just tweet them

Click to expand...

I emailed them. They replied that "you can sign up for Tracker by logging into your account on our website or through our mobile app. Once you're logged in, you can select the Tracker tariff and follow the prompts to switch".

Although my switch options are only Flexible or Fixed

Way_Out_West said:

I emailed them. They replied that "you can sign up for Tracker by logging into your account on our website or through our mobile app. Once you're logged in, you can select the Tracker tariff and follow the prompts to switch".

Although my switch options are only Flexible or Fixed

Click to expand...

Usually people just tweet call or email and get switched over

Have you tried this?

ThatFragranceGuy said:

Usually people just tweet call or email and get switched over

Have you tried this?

Octopus Tracker

Britains' fairest energy tariff, with dynamic daily pricing and 100% renewable electricity.

octopus.energy

Click to expand...

I'll give it a go. Though on the email they did specifically link to the 'tariff change' page, which doesn't have Tracker on there.

Way_Out_West said:

I'll give it a go. Though on the email they did specifically link to the 'tariff change' page, which doesn't have Tracker on there.

Click to expand...

Loads have done it so just persevere, but honestly the easiest way is Twitter. Even if you don't have / want it, it's worth using it just to message them

Please persevere, worth the wait,saved a fortune since January, great knowledge and advice from Fragrance

Some up to date figures showing percent saved each day vs the price cap. It's about £1.45-1.70 saved per day on electricity alone (but we are high elec users)

Just to say, I have had **** service from Octopus. I was transferred over from Bulb. My smart meters stopped working, not really a problem, but then they said they had to be replaced, mainly because the gas meter had stopped working all together. OK. Meanwhile I'm pumping money into Octopus each month. Smart meters changed, still no difference. They can't get the readings. So take manual readings regularly in an attempt to get a bill, so that I can ask for my money back. Can I go take a picture of the yellow label? Done. Two days later, can I go take a picture of the white label? Done. Disappears into a black hole. Get in touch again - stop taking money from me until you can bill me. OK, you're on a payment holiday. They still take money from my account. Still no bill, because they have no up to date readings. These are F***ing smart meters. You can take a reading at any time. By now I'm £1000 in credit, they keep taking money from me, and I can't get a refund.

Finally - this very week - said if they didn't get it sorted I would take them to the ombudsman. Email back, I'm apparently getting £700 refund. Needless to say, there's no sign of it yet.

atomicloonybin aka ALB said:

Just to say, I have had **** service from Octopus. I was transferred over from Bulb. My smart meters stopped working, not really a problem, but then they said they had to be replaced, mainly because the gas meter had stopped working all together. OK. Meanwhile I'm pumping money into Octopus each month. Smart meters changed, still no difference. They can't get the readings. So take manual readings regularly in an attempt to get a bill, so that I can ask for my money back. Can I go take a picture of the yellow label? Done. Two days later, can I go take a picture of the white label? Done. Disappears into a black hole. Get in touch again - stop taking money from me until you can bill me. OK, you're on a payment holiday. They still take money from my account. Still no bill, because they have no up to date readings. These are F***ing smart meters. You can take a reading at any time. By now I'm £1000 in credit, they keep taking money from me, and I can't get a refund.

Finally - this very week - said if they didn't get it sorted I would take them to the ombudsman. Email back, I'm apparently getting £700 refund. Needless to say, there's no sign of it yet.

Click to expand...

Everyone will have bad experiences with every company, I'm under no illusions that octopus are utterly perfect but having worked for 2 of the big 6 they are leaps and bounds ahead. Our gas meter drops off every few weeks and I have to tweet them, but they reply quick and it's soon back online

It sounds to me like they can't get readings from your smart meters, hence asking for the labels so they can try and remotely recommission them. Ultimately if they can't connect to your smart meter (which relies on 1) the comms hub being able to communicate with your meter 2) the comms hub being able to communicate to the DCC and 3) the DCC sending your readings to the supplier) then the meters will operate in non smart mode, your in home display will likely show correct kWh usage (if not price, as that may be out of date) and you can get reads off it - so a couple of seconds a month to fire off a reading.

Once you give a reading via their app you should be be able to request a refund via their app yourself without requesting it but this is governed by 1) you can only get refunded as much as you have paid by DD in total since joining and 2) you just have provided a recent meter reading so that they aren't refunding people and then chasing a debt

It's a frustrating situation but comes down to complications in the process (the communication from meter to DCC is done by third parties O2 / Aquiva, and the DCC themselves are a third party operated by Capita) but appreciate their comms with you could be better.

Are you chasing them on Twitter? They come back to me very quickly that way. They even reply to tweets on weekends and up to 10pm so for me it is the single best channel to use to communicate with them.

Refunds I've had from them have taken 5-6 working days on average

ThatFragranceGuy said:

Everyone will have bad experiences with every company, I'm under no illusions that octopus are utterly perfect but having worked for 2 of the big 6 they are leaps and bounds ahead. Our gas meter drops off every few weeks and I have to tweet them, but they reply quick and it's soon back online

It sounds to me like they can't get readings from your smart meters, hence asking for the labels so they can try and remotely recommission them. Ultimately if they can't connect to your smart meter (which relies on 1) the comms hub being able to communicate with your meter 2) the comms hub being able to communicate to the DCC and 3) the DCC sending your readings to the supplier) then the meters will operate in non smart mode, your in home display will likely show correct kWh usage (if not price, as that may be out of date) and you can get reads off it - so a couple of seconds a month to fire off a reading.

Once you give a reading via their app you should be be able to request a refund via their app yourself without requesting it but this is governed by 1) you can only get refunded as much as you have paid by DD in total since joining and 2) you just have provided a recent meter reading so that they aren't refunding people and then chasing a debt

It's a frustrating situation but comes down to complications in the process, but appreciate their comms with you could be better.

Are you chasing them on Twitter? They come back to me very quickly that way. They even reply to tweets on weekends and up to 10pm so for me it is the single best channel to use to communicate with them.

Refunds I've had from them have taken 5-6 working days on average

Click to expand...

It's really only when I tweeted them that they started taking notice. The email communications have been garbage. The frustrating thing is that they admitted finally that they were getting readings from the meter, but "something something" ex-Bulb customers, and setting a baseline, exacerbated by the change in meters. Hence the pictures of the labels - but that was information they should have already had from the people who installed the smart meters.

Take the point about every company though. Maybe I was just lucky with Bulb who were really good at this sort of thing.

atomicloonybin aka ALB said:

It's really only when I tweeted them that they started taking notice. The email communications have been garbage. The frustrating thing is that they admitted finally that they were getting readings from the meter, but "something something" ex-Bulb customers, and setting a baseline, exacerbated by the change in meters. Hence the pictures of the labels - but that was information they should have already had from the people who installed the smart meters.

Take the point about every company though. Maybe I was just lucky with Bulb who were really good at this sort of thing.

Click to expand...

Is it just their @OctopusEnergy Twitter to contact for tariff?

atomicloonybin aka ALB said:

It's really only when I tweeted them that they started taking notice. The email communications have been garbage. The frustrating thing is that they admitted finally that they were getting readings from the meter, but "something something" ex-Bulb customers, and setting a baseline, exacerbated by the change in meters. Hence the pictures of the labels - but that was information they should have already had from the people who installed the smart meters.

Take the point about every company though. Maybe I was just lucky with Bulb who were really good at this sort of thing.

Click to expand...

A few people in this thread and that I know have said the same about email - seems to be completely different team and service levels that deal with it. Bulb were good when I went to them, I only left because of price. Suppose on the other end of the coin though bulb closed down, costing the taxpayer a fortune - so guess their priorities were probably wrong

The best service i had was GEUK - they answered the phone within 2-3 rings and the same person you emailed usually!

Way_Out_West said:

Is it just their @OctopusEnergy Twitter to contact for tariff?

Click to expand...

Yes


They'll ask you to DM them, and you'll have to pass security but you'd expect that and it's only once; then anytime you have a question I'd use that private convo in your inbox

Sorry to be a pain, but I have somehow missed this thread. Can someone summarise for me what I need to do and whether this applies to me if I am with EON, not on a fixed tariff?

Thank you

Way_Out_West said:

I'll give it a go. Though on the email they did specifically link to the 'tariff change' page, which doesn't have Tracker on there.

Click to expand...

I sent a tweet

Matt said:

Sorry to be a pain, but I have somehow missed this thread. Can someone summarise for me what I need to do and whether this applies to me if I am with EON, not on a fixed tariff?

Thank you

Click to expand...

To move over to Octopus then follow this link (this is my link and there are others on the thread):

Once moved over you should tweet Octopus and ask to be put on the tracker. You have to have Smart Meters now so if you don't you can book an installation on the App.
I have tried to follow the link to move to the Tracker on the Website but it asks you to log in and once you do there is no reference to moving to the Tracker.

Matt said:

Sorry to be a pain, but I have somehow missed this thread. Can someone summarise for me what I need to do and whether this applies to me if I am with EON, not on a fixed tariff?

Thank you

Click to expand...

All info is on the first page; it's something you definitely need to understand how it works before jumping in as prices flex up and down but not gone while price cap since December, is a fair no brainer for majority of people.

Also included are links to setting up notifications, apps etc

As an headline you'll save roughly 30% at current prices

Ayresome said:

I have tried to follow the link to move to the Tracker on the Website but it asks you to log in and once you do there is no reference to moving to the Tracker.

Click to expand...

Log in, then go back. Easiest to just tweet them though as then you have that secure conversation set up for anything else that comes up

Also @Matt remember to ignore the values they quote you when you switch because they're quoting you for the standard tariff! You'll be joining the tracker as soon as you join

ThatFragranceGuy said:

Log in, then go back. Easiest to just tweet them though as then you have that secure conversation set up for anything else that comes up

View attachment 61100

Click to expand...

Thanks - I can only think I am unable to see the page above as I am still waiting for my Smart Meters. As per one of the other threads, once logged in the only offer to move is for another tariff and not the Tracker. I have tried to do a search and also put the Tracker link in manually while logged in but it just takes me back to ask me to log in and I am in the same situation.

What is the daily standing charge on the tracker tariff?