Norman_Conquest
Well-known member
I haven't heard anything from Virgin regarding increases but I have Volt and got a text from O2 stating their prices are increasing by 13.4%RPI rate of inflation plus 3.9% as set out in their terms and conditions.
This reminds me .. When I bought my Virgin Contract, they knew I was looking for a new phone as well at the time and offered me an o2 sim-only deal with the same terms I was on with GiffGaff but unlimited data for both texts, calls/internet dataI haven't heard anything from Virgin regarding increases but I have Volt and got a text from O2 stating their prices are increasing by 13.4%RPI rate of inflation plus 3.9% as set out in their terms and conditions.
EE prices are ridiculously high upto 100 pound a month in some casesEE are putting my phone bill up 14%. That's including the CPI increase which I agreed to when signing up for the contract.
Is there any way I can get out of the contract without paying off the left over amount as 10% rise that I didn't agree to doesn't sit right with me.
Yeah I've seen. My deal is pretty good, got a pixel and a Samsung tablet for £30 per month over 24 months.EE prices are ridiculously high upto 100 pound a month in some cases
You need to make another complaint about the credit report issue. Address it to the CEO by name and make sure you demand reasonable compensation considering they have not only damaged your credit score but failed to correct the error despite promising to do so. Tell them it has prevented you from taking out a new mortgage and rates are now higher which will cost you more. Tell them you’ll take it to the Ombudsman if they offer less than £500 and follow through with it if they don’t. If it’s anything like the banking industry, there’s no way they will side with Virgin if it’s happened the way you explained.This reminds me .. When I bought my Virgin Contract, they knew I was looking for a new phone as well at the time and offered me an o2 sim-only deal with the same terms I was on with GiffGaff but unlimited data for both texts, calls/internet data
I turned it down but they sent me it out anyway, and it was incorrect, double the price I agreed with the agent. Sent it back to their HQ explaining the error and got an apology - six months down the line I get a notification on my credit file that I had not paid o2 for six months and they'd terminated the deal with a £200+ fine. This will now remain on my file for ages and obviously, my rating plummets as a result
They sent another apology back to me as well as £50 to apologize for the mess it created on my file, said they have recalled the debt from the collector and have fixed it .. though I hope they are being snappy about it ... as not sure how long it is going to stay there on my file showing me in debt, despite the notice of correction I submitted to Equifax, it does not appear it is shifting. Not happy about that as it is in rough shape as it is and I am trying to fix it.
This could be a good thing for me to bring up when I contact Virgin to discuss concerns with the increases as I have effectively already had to pay an unnecessary price, despite their otherwise decent service, but once again I am about to start paying a lot more which seems beyond a joke .. pressure them into fixing me a better deal or I will leave them for another provider?. What do the experts on here think .. ?? Is it worth trying or is it pointless .. they have got me pinned down and I will get nowhere in trying to get a better rate??
Yeah this, I had a similar thing with ee and their credit team got it sorted within a week as I discovered it while applying for a mortgageYou need to make another complaint about the credit report issue. Address it to the CEO by name and make sure you demand reasonable compensation considering they have not only damaged your credit score but failed to correct the error despite promising to do so. Tell them it has prevented you from taking out a new mortgage and rates are now higher which will cost you more. Tell them you’ll take it to the Ombudsman if they offer less than £500 and follow through with it if they don’t. If it’s anything like the banking industry, there’s no way they will side with Virgin if it’s happened the way you explained.
Do youfibre put a new cable from pavement to house or use existing cable from virgin?virgin doesn't have price rises in their T&C's so you can ask to be released from your contract
If you're in a youfibre area give me a holler as they're doing a few months free of 1gb up/down for £30 a month with no price rises and a referral gets you an extra 2 months free
If not, use it to negotiate a lower contract or actually leave and go elsewhere
New cable but if you have had bt phone or Broadband they will tend to bring it through that duct. They were very good with me I told the guy I wanted the external box which drills into your home next to my virgin entry point and they obliged with no problem.Do youfibre put a new cable from pavement to house or use existing cable from virgin?
I didn`t think I had Norman but checking back through emails it seems I have.....got my email from them on the 14th Feb.I haven't heard anything from Virgin regarding increases but I have Volt and got a text from O2 stating their prices are increasing by 13.4%RPI rate of inflation plus 3.9% as set out in their terms and conditions.
It’s already up and running in a lot of areas around Boro. Have you tried putting your postcode into the website to see if it’s available where you are? If not, you can enter your details and they will let you know as soon as it is.CityFibre as pointed out by TFG are installing in Boro and I hope they have this ready to go by the end of the year
Just reading through my contract it looks like my bill is locked in till the end of the year
There is no way on this earth I am paying £63 a month (guessing £70+ after the increase) for just 500 Broadband from then on
Are there any broadband providers out there that provide a monthly contract to bridge the gap until CityFibre are up and running......City Fibre say Phase 2 will be finished by 2025 and Boro is in Phase 1 so hoping they are either already up and running by the end of the year or a couple of months in to 2024
Cheers SPIt’s already up and running in a lot of areas around Boro. Have you tried putting your postcode into the website to see if it’s available where you are? If not, you can enter your details and they will let you know as soon as it is.
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It depends on each area and house. For most of Stockton they will be using existing openreach ducting - virgin media are taking the same approach in their infill work in Ingleby - we had terrible Broadband for 4 years and then within 3 weeks we had both virgin and youfibre pull cables through to the manholes in the streetDo youfibre put a new cable from pavement to house or use existing cable from virgin?
They have been in my road doing work and i have a duct for Virgin and Bt on the front of the house. Now need to wait till the contract is up in July then ditch SkyIt depends on each area and house. For most of Stockton they will be using existing openreach ducting - virgin media are taking the same approach in their infill work in Ingleby - we had terrible Broadband for 4 years and then within 3 weeks we had both virgin and youfibre pull cables through to the manholes in the street
After ordering youfibre they came and pulled the cables from the manhole through the same openreach duct and then drilled a hole, so no digging but in some areas it's telegraph poles or other methods. Imagine most people will be openreach ducting though - either way should be no need to dig up drives and gardens etc
You don't need to wait. You can get them to buy you out and they swap every month you have with sky for one with youfibre, for £1 a month. Plus extra month for being referred by an existing user, so you'd get 5 months for £4 as it stands. Feel free to drop me a PM if you want the sales team details as they sort all that out for youThey have been in my road doing work and i have a duct for Virgin and Bt on the front of the house. Now need to wait till the contract is up in July then ditch Sky
Most people working from home are also saving a shedload because they're not going into the office. Saves me about £300 a month.If you need broadband for work, get work to pay for it. They are saving a shed load because you don't go to the office.
My company pay for mine. The difference in cost is magics company to personal. I save about a grand a month. Still they pay for connectivity and gas and electricity if I want to claim it.Most people working from home are also saving a shedload because they're not going into the office. Saves me about £300 a month.