I dug this out from a learning program I undertook, slightly tweaked it too.
A Board that is well respected in the community it operates, provides for its customers and who are aware of and fulfilling their role, including setting goals and annually evaluating the performance of its employees from top to bottom and setting metrics by which to assess the clubs impact and achievements against desired outcomes.
Mission, Vision and Values of which everyone is aware, and upholding or moving toward. Ensure the programs tie to missions. Ensure people know the mission and the values. Ensure there‘s a vision and a clear path to reach it. Publish it so that customers are understanding of it and that there’s a mechanism for customer evaluation and feedback.
A Strategic Plan that lays out the path forward. Ensure it include timelines, measurements and assignments. A plan that doesn’t have each of them is really just a wish list.
Leadership
– A board who have the passion, judgment, skills, training and experience to lead, and is known and respected in the community. Remember, if you have no critics you have had no successes. The leaders job is a tough one and not everyone is going to love them, but if he or she communicates the vision and the path, people will follow, providing it is well thought through, believable, achievable and carried out. Tweaking as required from time to time as necessary and re-published.
Recruitment and retention is key to any club. Staff
, including players who have a passion for the club’s ambitions, the appropriate quality and technical experience, skills, training, and where relevant education for their field and their role. They also have to be on the team whatever role and moving the club forward. It is not enough to only be good at your job. To ensure the right people in the right positions the club need staff and players to be both good at their job and understand the role they play within the club and how they impact the whole ethos of the club. This is the most vital area to get right to achieve success.
Organisational Culture and values within the club that supports, empowers and also holds people within the club accountable, it must deliver for all customers new and old and be welcoming for all in the community it may reach and serve.
Systems including infrastructure, financial processes, policies, plans and procedures that reflect the club’s values; provide boundaries, training and growth opportunities for all; and reflect best practices and appropriate standards.
Mission, Vision and Values that links to outcomes, meets goals, measures impact and moves the need for changes from within. None of the above will matter if the set up is mediocre. The understanding and its delivery must be excellent to achieve success.
A facility that inspires hope trust and belief from within as well as to external associates and customers, rather than exhaustion, worry, fear and concern. We have all been to games where we feel uninspired the minute we walk through the turnstile. It’s hard to be inspired or inspire others when the things don’t sit right, performance is poor, results aren’t delivered as expected, or you hear Gestede on the teamsheet.
Technology that supports the work of the club and meets all its needs efficiently and effectively. A must is an informative website and a reasonably professional email and phone system for both internal and external contact that meets the needs of the club and its customers.
Hope that helps you out Muttley