Netflix

T

The_Big_Woodowski

Well-known member
Had Netflix for many a year. Have a couple of blackspots around the house so have had a couple of Wi-Fi extenders to help rid the issue. One in my daughters bedroom, the corner her TV is in just don’t receive Wi-Fi without the extender. This is probably the furthest point from main router in the house.

My second daughters is often slow and drops out from the main box. As far as I am aware this goes between the main box and extender depending on best signal at the time. Have enquired why with Virgin my old supplier who blame atmospherics conditions. This is very intermittent. Weird thing is further points in her room pick up no issues

I also have an issue in one of my rooms downstairs.Had this with virgin and used there extenders. Moved to YouFibre and have bought my own. Been working well up until today.

Now my daughter is unable to use her Netflix account in her room as this is picking WI-FI from the extender, and this is not my main network. I have followed instructions on the set, and it advises me to change my main network to the Wi-Fi extender. However if do this then my main household Tv won’t be able to access.

I have been on to Netflix who are saying I can only have one IP address per house and my extenders have different addresses.

Is it possible to set the IP address on my extenders all to be same. Netflix advise I remove my sets from wall every 31 days, link to main Wi-Fi and then this will allow me to access more than 1 IP address for another 31 days, or subscribe to two accounts.

Any help advice appreciated
 
I think people probably need a bit more information such as what make & model of router and extender are you using?

Are the extenders in access point mode or just passthru mode - the ones I have used (WiFi and Powerline) have all been in passthru mode such that the IP address they get is from DHCP (this issues the IP addresses for your network) from the router on the main network - so in effect the extenders are just broadcasting a stronger signal for the devices at the extreme reaches of the house.

Usually (I'm not with YouFibre) but all internal or private IP address traffic in your house is translated at the router to a single external address by the router - this is called NAT and can take a few forms but essentially the router remembers each connection source in a table and uses that when it gets a reply from outside.

Start with the above more detailed information. Also What IP address range is your main network and what is the IP address range for the extender? Have you had a power blip - could the extender have changed modes from that blip?
 
Without wanting to get into the technical (because I'm not smart enough) the minute you say virgin, I would urge you to turn the piece of junk into modem only mode and to get a mesh WiFi system.

Will be the best thing you can do with virgin WiFi. The regular dropouts of WiFi will stop more generally
 
Emmersons_BrazillianDong said:
Without wanting to get into the technical (because I'm not smart enough) the minute you say virgin, I would urge you to turn the piece of junk into modem only mode and to get a mesh WiFi system.

Will be the best thing you can do with virgin WiFi. The regular dropouts of WiFi will stop more generally
Click to expand...

Facts. Full coverage everywhere now including all of the garden and in the garage.
 
joeydiaz said:
Facts. Full coverage everywhere now including all of the garden and in the garage.
Click to expand...
Mad how often I hear friends / see online talk about these problems. Not sure if they've improved things with the more recent modem but it's a massive issue for tons of people.

Would love to have virgin in our area but it's not available unfortunately. You just need to know what to do when you have it otherwise you'll likely suffer the same issues
 
Extenders are very poor, they essentially act as a WiFi hot-spot. Invest in a WiFi mesh. It will cost about a hundred pounds for a 3 point mesh and will improve things massively.

I had the same problem. We have a3 story house and I used estenders until about 3 years ago. I had all the problems you had. I could explain how to make it better and why you are having problems but it is quite technical.
 
swordtrombonefish said:
I think people probably need a bit more information such as what make & model of router and extender are you using?

Are the extenders in access point mode or just passthru mode - the ones I have used (WiFi and Powerline) have all been in passthru mode such that the IP address they get is from DHCP (this issues the IP addresses for your network) from the router on the main network - so in effect the extenders are just broadcasting a stronger signal for the devices at the extreme reaches of the house.

Usually (I'm not with YouFibre) but all internal or private IP address traffic in your house is translated at the router to a single external address by the router - this is called NAT and can take a few forms but essentially the router remembers each connection source in a table and uses that when it gets a reply from outside.

Start with the above more detailed information. Also What IP address range is your main network and what is the IP address range for the extender? Have you had a power blip - could the extender have changed modes from that blip?
Click to expand...

I don’t understand a lot of that unfortunately.

I have the erro modem supplied by YouFibre and two TP range extenders.

How would I know if these are passthru or point mode? When I look at the tether app I got with these they appear to have two different IP ADDRESSES.

What is DHCP?
 
The_Big_Woodowski said:
I don’t understand a lot of that unfortunately.

I have the erro modem supplied by YouFibre and two TP range extenders.

How would I know if these are passthru or point mode? When I look at the tether app I got with these they appear to have two different IP ADDRESSES.

What is DHCP?
Click to expand...
Dhcp allows your router to assign ip addresses to devices. It means devices don't always have the same ip address. If you need your extenders to have the same ip you need to configure them as static on the router and assign your own ip address.

None of this will remove the issue you have.

What is likely happening is a device is switching between extenders and so dropping your daughters connectivity.
 
Emmersons_BrazillianDong said:
Without wanting to get into the technical (because I'm not smart enough) the minute you say virgin, I would urge you to turn the piece of junk into modem only mode and to get a mesh WiFi system.

Will be the best thing you can do with virgin WiFi. The regular dropouts of WiFi will stop more generally
Click to expand...
He is on youfibre not virgin media but mesh system would be the easiest solution but add cost
 
Laughing said:
Extenders are very poor, they essentially act as a WiFi hot-spot. Invest in a WiFi mesh. It will cost about a hundred pounds for a 3 point mesh and will improve things massively.

I had the same problem. We have a3 story house and I used estenders until about 3 years ago. I had all the problems you had. I could explain how to make it better and why you are having problems but it is quite technical.
Click to expand...

What I have now works very well, no black spots no dripping out and can get a very strong signal to the bottom of the garden and beyond.

My only issue is Netflix won’t let me use them in the blackspots in my house.
 
Laughing said:
Dhcp allows your router to assign ip addresses to devices. It means devices don't always have the same ip address. If you need your extenders to have the same ip you need to configure them as static on the router and assign your own ip address.

None of this will remove the issue you have.

What is likely happening is a device is switching between extenders and so dropping your daughters connectivity.
Click to expand...

So what your saying is that even if my extenders had the same IP address as my main router , I still would not be able to get the service I had before nextflix changed yesterday?
 
Just For clarity is the issue WiFi connectivity or is the issue you are being prevented from accessing your Netflix account due to the new rules on Netflix password sharing that only allow access to a household their services ( so they see the device in your daughters room on a different IP address ranges as a separate household)
 
The_Big_Woodowski said:
So what your saying is that even if my extenders had the same IP address as my main router , I still would not be able to get the service I had before nextflix changed yesterday?
Click to expand...
It's not the extenders causing this issue. The router gives an ip to each extender to allow devices to connect. These ips are all internal to your system. But the time a request reaches Netflix all your devices broadcast the same ip. The router routes the response back to the correct device.
 
Sorry yes, it down to the new rules.

My WiFi worked perfectly until yesterday. Netflix say I can only have one IP address in my house/account, so as my daughters TV uses extender that has a different IP address to the one Netflix regard as been registered at my address
 
Laughing said:
It's not the extenders causing this issue. The router gives an ip to each extender to allow devices to connect. These ips are all internal to your system. But the time a request reaches Netflix all your devices broadcast the same ip. The router routes the response back to the correct device.
Click to expand...


When I spoke to Netflix yesterday, who did not fill me with confidence to be honest said that this was my issue. The issue did resolve once I reset her TV to main router but the guy at Netflix said this will drop out again after 31 days. At some point the TV will drop back out and go to my extender.

So if as you say my Main router supplies the IP address then this is not the cause. So what is?
 
The_Big_Woodowski said:
When I spoke to Netflix yesterday, who did not fill me with confidence to be honest said that this was my issue. The issue did resolve once I reset her TV to main router but the guy at Netflix said this will drop out again after 31 days. At some point the TV will drop back out and go to my extender.

So if as you say my Main router supplies the IP address then this is not the cause. So what is?
Click to expand...
Get a mesh they work differently with the same WiFi being spread around the house.

Netflix are either talking Bollox or their rules are ridiculous. They can see the internal ip and it seems that they are detecting your daughters request as coming from a different network despite the broadcast ip being the same. In other words the broadcast ip is being spoofed.

If Netflix use cloud flare, this does exactly that.

If you go to whatsmyip on your daughters device and another on your network you should see the same ip. This is the broadcast ip. Your daughters device will also have an internal ip allocated by the router.
 
I think you can add a mesh system for a fiver a month with you fibre. I would recommend you get rid of the extenders. Speak to youfibre their technical support is excellent not like virgin where you wait hours.



Incidentally my daughter at uni has a netflix account and my nine 9 year old daughter at home worked out how to bypass the new netflix password sharing restrictions by accessing netflix on a firestick and using a vpn. I dont know whether to be proud or worried shes that tech savy.
 
Glover_elbow said:
I think you can add a mesh system for a fiver a month with you fibre. I would recommend you get rid of the extenders. Speak to youfibre their technical support is excellent not like virgin where you wait hours.



Incidentally my daughter at uni has a netflix account and my nine 9 year old daughter at home worked out how to bypass the new netflix password sharing restrictions by accessing netflix on a firestick and using a vpn. I dont know whether to be proud or worried shes that tech savy.
Click to expand...
My daughter continues to sponge of me and lives 70 miles away and Netflix have done nothing as yet. She isn't tech savvy just likes to keep her hand in dad's pocket
 
Emmersons_BrazillianDong said:
Without wanting to get into the technical (because I'm not smart enough) the minute you say virgin, I would urge you to turn the piece of junk into modem only mode and to get a mesh WiFi system.

Will be the best thing you can do with virgin WiFi. The regular dropouts of WiFi will stop more generally
Click to expand...
We just upgraded our wifi with virgin and got their most up to date router, getting great speed now, and can stream to my tablet no problem from the router which is in the living room, when I'm sat right down the end of the garden on the patio. The kids get a perfect signal in their rooms up in the loft extension from the same router.
 
The_Big_Woodowski said:
I don’t understand a lot of that unfortunately.

I have the erro modem supplied by YouFibre and two TP range extenders.

How would I know if these are passthru or point mode? When I look at the tether app I got with these they appear to have two different IP ADDRESSES.

What is DHCP?
Click to expand...
Youfibre does their own mesh system as an add on for £7 a month - that gives you two nodes which will basically rebroadcast the signal from where you put them, so put them somewhere between the router an md the black spot

Another option is for full strength broadcasts is to run a wire between the router and one of the mesh nodes

You can buy the nodes yourself if you don't want a sub

Introducing Amazon eero 6 dual-band mesh Wi-Fi 6 extender | Expands existing eero network https://amzn.eu/d/8Z4aaBD

Or you can buy all router and nodes if don't want to use youfibre but depends on your use case and if currently using extenders I'd say not to bother and just get youmesh from youfibre
 
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