Digital Season Ticket Advice at Boro

[Caesium137]

Sorted it.

It is pretty poor that the guidance is on one side of the site and your account where you do it from is on the other.

Surely there should be a simple 'transfer ticket' under your ST tab? With a help button with step-by-steps?

I was wrong, I haven't sorted it as even though I have selected it the club haven't mailed the paper version out, so my 77 year old dad and ASD son are having to go to the ticket office tomorrow.

My digital ticket has updated to Portsmouth, but my son's still syays Swansea. His didn't work last week so we had to leave the turnstiles and queue up at the ticket office. We are both on iPhone and both of our wallets are set up the same.

Should they all update at the same time?

I'm beyond annoyed at the club for how un-user friendly the site is, the fact there's next to no confirmarion of anything etc.

It seems to be solving a problem nobody has asked to be solved, there isn't a single tangible benefit I can see for a match goer over a plastic card that worked absolutely fine.

If we are to have about the most expensive tickets in the league, the least they could do is ensure the back end stuff is all in place and works seemlessly.

 

[the_holgate_roof]

I was wrong, I haven't sorted it as even though I have selected it the club haven't mailed the paper version out, so my 77 year old dad and ASD son are having to go to the ticket office tomorrow.

My digital ticket has updated to Portsmouth, but my son's still syays Swansea. His didn't work last week so we had to leave the turnstiles and queue up at the ticket office. We are both on iPhone and both of our wallets are set up the same.

Should they all update at the same time?

I'm beyond annoyed at the club for how un-user friendly the site is, the fact there's next to no confirmarion of anything etc.

It seems to be solving a problem nobody has asked to be solved, there isn't a single tangible benefit I can see for a match goer over a plastic card that worked absolutely fine.

If we are to have about the most expensive tickets in the league, the least they could do is ensure the back end stuff is all in place and works seemlessly.

Try opening the pass in the wallet , go on the 3 dots top right, click notifications and then turn off and on the automatic notifications.

 

[Caesium137]

Try opening the pass in the wallet , go on the 3 dots top right, click notifications and then turn off and on the automatic notifications.

I'd suggested that to him and he's done it, still Swansea.

 

[NYboro]

I was wrong, I haven't sorted it as even though I have selected it the club haven't mailed the paper version out, so my 77 year old dad and ASD son are having to go to the ticket office tomorrow.

My digital ticket has updated to Portsmouth, but my son's still syays Swansea. His didn't work last week so we had to leave the turnstiles and queue up at the ticket office. We are both on iPhone and both of our wallets are set up the same.

Should they all update at the same time?

I'm beyond annoyed at the club for how un-user friendly the site is, the fact there's next to no confirmarion of anything etc.

It seems to be solving a problem nobody has asked to be solved, there isn't a single tangible benefit I can see for a match goer over a plastic card that worked absolutely fine.

If we are to have about the most expensive tickets in the league, the least they could do is ensure the back end stuff is all in place and works seemlessly.

I'd ask them to give you plastic cards. They claim to still do that if you want them.

 

[Caesium137]

I'd ask them to give you plastic cards. They claim to still do that if you want them.

I've still got them I suppose, my dad & lad are off to the ticket office to try and sort it today.

 

[NYboro]

I've still got them I suppose, my dad & lad are off to the ticket office to try and sort it today.

For the Heerenveen friendly I had to get a digital ticket to avoid the booking fee. Took me about 10 attempts to get it to work. The card just works.

 

[FishofContemplation]

For the Heerenveen friendly I had to get a digital ticket to avoid the booking fee. Took me about 10 attempts to get it to work. The card just works.

I’ve been trying to do the same for Tuesday night to avoid the booking fee but each time I go to check out the fee gets added anyway. Whether that’s because they’re intentionally charging one this time or because of my operator error or a website glitch I’m past the “shove it up your @rse then” stage now.

And I’m kindly disposed to the idea. I find the digital ST convenient and it’s worked fine so far for league games. If you can put someone who’s starting from there off, how many other potential customers are you alienating.

 

[InglebyUTB]

Some friends of ours have moved seats recently and moved onto digital ticketing.

Tapped the first kid in yesterday, green light.

Went to do the other 3, none worked.

Steward advised they needed to go to the North Stand ticket office, at 14:30 when the queue was huge.

After some frank conversations with the steward they let them in as they had a young child in there on their own. As they were doing this another parent approached the steward to say his child was in on their own after his digital ticket was declined, the advise again was “go to the North stand ticket office”. Again after some dialogue they let him in.

It’s really not good enough and a safe guarding issue. “Go to the north stand ticket office” isn’t good enough, there never seemed to half be these problems with tickets and cards that simply worked.

 

[atypical_boro]

Some friends of ours have moved seats recently and moved onto digital ticketing.

Tapped the first kid in yesterday, green light.

Went to do the other 3, none worked.

Steward advised they needed to go to the North Stand ticket office, at 14:30 when the queue was huge.

After some frank conversations with the steward they let them in as they had a young child in there on their own. As they were doing this another parent approached the steward to say his child was in on their own after his digital ticket was declined, the advise again was “go to the North stand ticket office”. Again after some dialogue they let him in.

It’s really not good enough and a safe guarding issue. “Go to the north stand ticket office” isn’t good enough, there never seemed to half be these problems with tickets and cards that simply worked.

In fairness, in the early days of cards, there was no end of people complaining about them not working and/or having issues.

Personally I’ve had no issues with digital card and now this season with forwarding either (which I did for Swansea match) and find it much more convenient, but appreciate the club can’t just make people stand in queues if their own system fails them.

 

[North22]

Im sticking to plastic cards. As a shift worker its easier to pass on as well if i cant make it.