I’ve not really known what Debenhams was about for years, the brands they sell aren’t great and when I was in my 20’s would have shopped at HoF/John Lewis over them every time.
They have been slowed with adapting to change in the digital world, don’t know who their target market are and are paying the price for it.
Similar to the glut of mid range restaurants that are struggling, without a point of differentiation, you’re going to struggle.
I hate shopping with a passion so the quicker I can buy something online the better.
Where we live, we have prime now so right through the pandemic we’ve been getting same day food shops whilst slots everywhere else have been booked out. I now expect that level of service, or to be able to pay with one click on a site wherever I shop.
incidentally, like others, two of the only shops I’m happy browsing in are record and book shops, though I’ll be honest a lot of my books are second hand from eBay