They didn't give me a queue number, but 20 minutes is my limit for their quick service.
I am not against smart meters, I just want one that is fitted and works for say 5 years without a problem. When there is a problem there is someone I can ring or text or message or chat online too - within 15 minutes of trying. Is that asking a lot?
I have my suspicions customers service levels have dropped since the staff were sent to "work" from home. I meet people who boast how they can pretend to be working from home, when they are not working from home.
Its nothing to do with working from home. Whether someone's backside is on an office chair in a building or an office chair in their house, they will be using the same software to answer chats and calls and will be targeted intensely on how many concurrent chats they have open at once, how many calls they answer, how much time they spend between a call finishing and marking themselves as available for the next call, call length etc. Call centre work is awful, but unless you work somewhere with very few calls there isnt really a way to slack off without getting sacked because managers will see daily performance and they are then targeted on the overall performance of their team.
It's just the usual CS headache of staff cost X, budget is Y, amount of queries is Z, and they have to sort Z as best they can by using Y to pay X. There will never be enough to make it an easy life.
People are far more productive at home overall by the way - the company I work at has seen customer satisfaction rise and call stats are all on the up, they retain staff easier and staff have more money in their pockets because they aren't paying petrol to get to work every day, less holidays needed for daft things like having a kitchen fitted, and more flexibility. In my role I don't even have to tell my manager I am starting early or late, or that I'm going to knock off 3 hours early and work extra hour next 3 days or whatever. We are entirely trusted to do our own schedule as long as we are achieving our objectives and getting work done.
Back to Smart meters, your use case is literally Octopus. Even if you don't want the tracker, you can join on their standard tariff and just have a smart meter (or if you don't already have one, remain on a trad meter). I tweet them and they answer. I don't bother with phone calls because I've got better things to do than wait to get to the front of a queue - I'm still doing that with a tweet but when I am at the front they reply, I don;t have to sit there and wait for it.
Tracker would save most people a fortune, but if you don't want a tracker, just join in their standard tariff. They'll give you £50 for joining, theyre ran by a bloke who grew up in Saltburn and theyre a very responsive company.
This post and thread is long! But could save you a fortune! Whistle stop summary; * Wholesale prices for oil and gas have dropped but the price cap in place today factors in long term pricing so is much higher than wholesale. This tariff lets you pay wholesale prices. * Supplier octopus...
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