Virgin Media cancellation

Hap

Hap

Well-known member
How hard is it to cancel broadband with these guys.
It seems to all be focused around a whatsapp service, lots of automated apologies and endless waiting around for someone to communicate with.
Started just after 1pm. Still waiting...
 
Best thing I did, managed to get three home broadband for £3 a month, bought a 5g router (£200) constantly getting 700mbs download, 100mbs upload. Whereas Virgin was all over the place.
 
Apart from being able to contact them never had a real problem with them.

Currently paying for 100Mb package and sat here downloading at 380Mb.

Come end of contract rare not to be offered something much better than I've already got at a similar or very slight increase on what I currently pay.
 
ExecutiveTeam@virginmedia.co.uk this is a gold dust email, email the address and ask for a personal meeting with a director of virgin media to discuss the terrible customer service you have received.

The email goes to the directors and you will get a call back from a uk handler.
Put your contact mobile number of the email and your account details
 
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Redlips said:
ExecutiveTeam@virginmedia.co.uk this is a gold dust email, email the address and ask for a personal meeting with a director of virgin media to discuss the terrible customer service you have received.

The email goes to the directors and you will get a call back from a uk handler.
Put your contact mobile number of the email and your account details
Click to expand...
I am definitely going to try this. Fantastic tip.
 
Redlips said:
ExecutiveTeam@virginmedia.co.uk this is a gold dust email, email the address and ask for a personal meeting with a director of virgin media to discuss the terrible customer service you have received.

The email goes to the directors and you will get a call back from a uk handler.
Put your contact mobile number of the email and your account details
Click to expand...
This is a common misconception, it does not go to a director but to a team which deals with complaints. They do resolve most issues fairly quickly to a satisfactory conclusion. I have set up a few of these teams in a past life and whereas the small teams do have direct reporting mechanisms into a director this is only if they need leverage to resolve an issue and is very rarely used.
 
Glover_elbow said:
My gripe with pretty much all of these media providers in that you can upgrade your services quite simply online but if you want to cancel inevitably it means a long wait on the phone and then them trying to pursuade you to stay before you get what you want
Click to expand...
Exactly this👍

You can do everything through the sky app apart from remove services. It does my nut in as it's such a pain actually speaking to someone. Then it's not as simple as just 'I don't want it' or 'just cancel it'.

I had sky kids for about 5 years without ever realising I was paying £5 a month for it (clearly my fault). I don't have children. So phoned up to cancel and didn't speak to anyone for days as always in a que. Then when I did they offered it half price or free for 3 months etc. 'I don't want it' .... That's why I'm phoning up.
 
Finally got through this morning and ended up with M100 broadband with a landline for £25.

Better than the £43 initial offer, but what a lot of effort.
 
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