Today’s “Boro 4” payment?!

Like most folk I got the declined email. Logged on and paid with same card! Looked at my in line account and they have now taken a second payment today, that’s two this month. Is that right?
 
Duffman said:
Like most folk I got the declined email. Logged on and paid with same card! Looked at my in line account and they have now taken a second payment today, that’s two this month. Is that right?
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I done the same but no second payment as of yet. You’d think they’d check those who had done it first.
 
I posted yesterday that I was told not to do anything and hopefully they would sort the glitch and take payment today. That has happened.
I would imagine anyone who jumped straight in and did manual payment yesterday would get the payment taken today as well.
 
Followed the original email advice from the club to update card details and used the same card details, the payment went through no problem, just waiting to see if a second payment has gone through. This could be a monumental error for people who have budgeted to have that balance at 24th month and they have been pinged twice sending them into the red.
 
the_holgate_roof said:
Followed the original email advice from the club to update card details and used the same card details, the payment went through no problem, just waiting to see if a second payment has gone through. This could be a monumental error for people who have budgeted to have that balance at 24th month and they have been pinged twice sending them into the red.
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Me too, I followed the email advice, and my payment went through. I received a payment confirmation email from the club.
I have checked twice today and it is still showing the one payment pending from yesterday. As I only received one confirmation email from the club, I presume they only took one payment.
 
I had same problem and paid using link with original card details and it went through. I’ve noticed that there isn’t a direct debit set up with my bank to take the remaining payments, would have expected one to be?
 
caravan club said:
I had same problem and paid using link with original card details and it went through. I’ve noticed that there isn’t a direct debit set up with my bank to take the remaining payments, would have expected one to be?
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No. A DD isn’t part of the payment plan. That’s a different payment method.

They take instalments through your preferred card details.
 
Took £64 last month then 2 payments one for £64 and one £257 this month for 2 tickets no email asking for payment or receipt email after.
 
TeessideCleveland said:
It's a recurring card payment - similar on your statement to direct debit, but coming out via card number (direct debits come out via sort code and account number)
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I see, probably have experienced this before with annual payments for insurance, etc.It looks like less protection for the customer with this method though? I can cancel a direct debit at my end, more difficult to control recurring card payments?
 
caravan club said:
I see, probably have experienced this before with annual payments for insurance, etc.It looks like less protection for the customer with this method though? I can cancel a direct debit at my end, more difficult to control recurring card payments?
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Yes. Need to be on the ball and stop them in advance to save hassle. Direct debits are easier to cancel at your end
 
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