Redwurzel
Well-known member
At last a MD of supermarket admits the self service tills are not better.
We have had 10 years of retailers chiefs saying self service tills are better for customers, now one says they are coming out and admits most customers prefer real people and prefer to be served at a till in his supermarket. So no more putting your hand up and asking for permission to buy 16 Aspirins or a bottle of Pils or asking what pastry is this and then trying to find it on their menu screens or complainining the yellow sticker item has gone through at full price or the till has not accepted your vouchers or a machine that will not accept some of your cash.
We had a classic at Boots recently, they had taken out every served till at a major branch. Half their loyalty cards can be scanned like an item but half have to put through the card payment machine, the poor customers didn't have a clue and there was no advice to help without asking a staff member. The staff member could tell from the age of the loyalty card. It ended up with the store manager having to man the self service tills, because they didn't have enough ordinary staff to help out.
We have had 10 years of retailers chiefs saying self service tills are better for customers, now one says they are coming out and admits most customers prefer real people and prefer to be served at a till in his supermarket. So no more putting your hand up and asking for permission to buy 16 Aspirins or a bottle of Pils or asking what pastry is this and then trying to find it on their menu screens or complainining the yellow sticker item has gone through at full price or the till has not accepted your vouchers or a machine that will not accept some of your cash.
We had a classic at Boots recently, they had taken out every served till at a major branch. Half their loyalty cards can be scanned like an item but half have to put through the card payment machine, the poor customers didn't have a clue and there was no advice to help without asking a staff member. The staff member could tell from the age of the loyalty card. It ended up with the store manager having to man the self service tills, because they didn't have enough ordinary staff to help out.
Self-service: Booths supermarket puts staff back behind its tills
Booths says removing its self-service checkouts is the right thing to do and what customers want.
www.bbc.co.uk