@1finny I was specifically talking about massive chains taking on the cost of shop lifting, even if they "can" afford it because they have massive profits, they'll never lose money because they just hike prices up to cover losses. Never have I once said that shop staff should risk their own lives by getting involved. Purely the reason shops don't want security to get hands on is because they don't want the bad publicity, its happened multiple times before where security have tackled people to the ground, and they find out the person hasn't stolen anything at all, with phone cameras now they just can't take the risk. BUT people know now, security can't really stop them, we got told don't call the police unless the items are valued at over £200. I've also been assaulted multiple times.