My Boro Membership issues

18MFC76 said:
Just an update on this. The download link has finally appeared so I now have the membership card in my google wallet. Unfortunately now when I go to process a ticket purchase and select assign owner and then the adult membership option I just get a message which states 'an internal error has occured on the server'.
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I got that a couple of times then it disappeared. Problem for me now is the drop down box for choosing to buy as a member has disappeared and will only let me buy at full price, it will however give me option to load on card?
 
The_Unicorn said:
I got that a couple of times then it disappeared. Problem for me now is the drop down box for choosing to buy as a member has disappeared and will only let me buy at full price, it will however give me option to load on card?
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I get that option but when I select it the whole thing crashes.
 
I was going to use it for Saturday but I've messed about on that site for god knows how long since buying the membership card I can't be bothered anymore now. I will look at it again for Leicester hopefully the club will have it sorted by then.
 
18MFC76 said:
I was going to use it for Saturday but I've messed about on that site for god knows how long since buying the membership card I can't be bothered anymore now. I will look at it again for Leicester hopefully the club will have it sorted by then.
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Make you scroll down fully. I have been told some peoples problems have been solved when they scrolled further down.

By the way, there has been a really big take up for membership.
 
fmttmadmin said:
Make you scroll down fully. I have been told some peoples problems have been solved when they scrolled further down.

By the way, there has been a really big take up for membership.
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Which means the amount of time it took for the club to launch it was as ridiculous as everyone said - it's taken years to get to this point.
 
Sounds like they need to make a You Tube video to help first time users and do some more testing with fans that have never used it before.
 
Redwurzel said:
Sounds like they need to make a You Tube video to help first time users and do some more testing with fans that have never used it before.
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Sounds to me like they didn’t test it properly but then I work in IT…..

You don’t need a you tube video to show you how to buy something on Amazon or any other online retailer - this should be no different. It should be intuitive. From what others are saying on here it isn’t.
 
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fmttmadmin said:
Make you scroll down fully. I have been told some peoples problems have been solved when they scrolled further down.

By the way, there has been a really big take up for membership.
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I assume you mean scroll down to select the adult membership option. The second you click that this is what comes up...

Screenshot_20231026-080346_Samsung Internet.jpg
So basically you can't purchase a ticket if you select that you have the Boro membership card. If there's been a really big take up then there's going to be a lot of disappointed people when they go to purchase a ticket. It's been days since the membership scheme was launched and it's still not working as it should.
 
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18MFC76 said:
I assume you mean scroll down to select the adult membership option. The second you click that this is what comes up...

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So basically you can't purchase a ticket if you select that you have the Boro membership card. If there's been a really big take up then there's going to be a lot of disappointed people when they go to purchase a ticket. It's been days since the membership scheme was launched and it's still not working as it should.
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yep, it was nothing to do with not scrolling down enough, it wasn't working however, been on this morning and no issues getting the ticket I was after. Not loaded on my card yet (is there a delay in that) but did get discount and received confirmation email
 
Primus84 said:
Which means the amount of time it took for the club to launch it was as ridiculous as everyone said - it's taken years to get to this point.
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They have had a very big take up. It seems to be working ok in most cases. The club was able to help out some people that had not scrolled down through the instructions far enough. I have been away two days I will feed this back now about the specifics of these problems but I know several hundred have signed up over the first few days.
 
fmttmadmin said:
They have had a very big take up. It seems to be working ok in most cases. The club was able to help out some people that had not scrolled down through the instructions far enough. I have been away two days I will feed this back now about the specifics of these problems but I know several hundred have signed up over the first few days.
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Cheers for being the liaison point Rob. It really shouldn't be down to you. It seems that issues are being fixed as they arise, but these could and should have been ironed out at testing, this isn't necessarily the clubs fault, but they should be raising this with the ticketing company and ensuring that the contractor provides a better service.
 
fmttmadmin said:
They have had a very big take up. It seems to be working ok in most cases. The club was able to help out some people that had not scrolled down through the instructions far enough. I have been away two days I will feed this back now about the specifics of these problems but I know several hundred have signed up over the first few days.
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Thanks for looking into it Rob but it definitely wasn't me not scrolling down enough and the instructions you receive by email are quite straight forward. If as you say there has been s large take up perhaps system was overloaded? As stated earlier worked fine this morning.
 
Once its fully working it should put at least a few hundred on ticket sales, as it acts as an approx 8% price reduction to fully digital customers, once they have paid their £15. Signing up 1,000 instantly gives the club another £15k
 
Please contact the ticket office and report these error messages etc.

tickets@mfc.co.uk

I was told this morning that there have actually been over 300 sales of memberships and only 8 emails or calls with prioblems. So, please do report exactly what problems/errors you encounter in emails - it is better coming from you directly rather than me. But I have tried to make them aware and relay this.
 
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