My Boro - can’t load ticket to digital wallet

Redwurzel said:
Preston is our next home match - does this make a difference to the downloading the Ipswich ticket?
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I can’t really help with that I haven’t bought a PNE ticket.

I’m still not massively clear how it’s supposed to work. You would think you buy a ticket it should update the wallet automatically
 
Aet290204 said:
I can’t really help with that I haven’t bought a PNE ticket.

I’m still not massively clear how it’s supposed to work. You would think you buy a ticket it should update the wallet automatically
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In a normal world, yes - in an MFC world, no
 
This is still not working for me smoothly

Just bought a ticket for tomorrow night. Last game I used the digital membership for was Ipswich. The pass for Ipswich obviously expired and went into my expired passes on my iPhone wallet.

This morning no sign of the Chelsea ticket in the wallet. Go to the expired passes and it’s in there as an expired pass ?!!!?

is it just me struggling ? I mean i work in IT so I’m computer literate but it seems to be a right crock of 5hit…..
 
Aet290204 said:
This is still not working for me smoothly

Just bought a ticket for tomorrow night. Last game I used the digital membership for was Ipswich. The pass for Ipswich obviously expired and went into my expired passes on my iPhone wallet.

This morning no sign of the Chelsea ticket in the wallet. Go to the expired passes and it’s in there as an expired pass ?!!!?

is it just me struggling ? I mean i work in IT so I’m computer literate but it seems to be a right crock of 5hit…..
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No mate, it’s not you! Mine still had the Villa ticket in the wallet. They’ll probably update it today or tomorrow sometime.
When my season ticket went digital because of a change from adult to silly old git, they still sent me a card as well! Must have thought I was too senile to use NFC technology 🤣
 
Beverleyred said:
No mate, it’s not you! Mine still had the Villa ticket in the wallet. They’ll probably update it today or tomorrow sometime.
When my season ticket went digital because of a change from adult to silly old git, they still sent me a card as well! Must have thought I was too senile to use NFC technology 🤣
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I've had this a couple of times. Solved it once by redownloading my membership to my wallet. And solved it next time by turning my phone off and on which might have cleared something.

Very clunky though.
 
Mine has updated to Chelsea in the past few minutes. You can manually update the ticket as well (iPhone):
Click on the three dots at the top right of the screen when you have the ticket open in your wallet. Select Pass Details.
To manually update your digital Season Card, please pull down the screen. It should display 'Updated just now' at the top, underneath the image.
The ticket should then manually update to the latest ticket in your wallet.
Apologies if I’m teaching Granny to suck eggs btw.
 
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Beverleyred said:
Mine has updated to Chelsea in the past few minutes. You can manually update the ticket as well (iPhone):
Click on the three dots at the top right of the screen when you have the ticket open in your wallet. Select Pass Details.
To manually update your digital Season Card, please pull down the screen. It should display 'Updated just now' at the top, underneath the image.
The ticket should then manually update to the latest ticket in your wallet.
Apologies if I’m teaching Granny to suck eggs btw.
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I think we can all agree - it’s a crap user experience. Obviously not tested properly before it was rolled out or maybe they are just happy using rubbish third party ticketing software.
 
Aet290204 said:
I think we can all agree - it’s a crap user experience. Obviously not tested properly before it was rolled out or maybe they are just happy using rubbish third party ticketing software.
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When you've contacted the club they didn't say that the software came from a reputable company called Fujitsu and that you're the only one having issues with it by any chance?🙄
 
I went back to the digital membership section and clicked the download link again as mine still had the Coventry ticket in my digital wallet.
I got an error message saying it couldn't download because the membership already existed (Or something along those lines)

When I checked my wallet again straight after, it had changed to the Chelsea ticket.

I'm not sure if this was a coincidence or when I clicked the download link it forced some sort of refresh.
 
chickenrunner said:
When you've contacted the club they didn't say that the software came from a reputable company called Fujitsu and that you're the only one having issues with it by any chance?🙄
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I’m just glad it’s not just me having problems.

I thought Rob was pooling together a list of issues with digital ticketing to go through with the club
 
Aet290204 said:
I’m just glad it’s not just me having problems.

I thought Rob was pooling together a list of issues with digital ticketing to go through with the club
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With so many matches right now and the cup games in particular I thought it best to keep updating the club about problems as they arise.

The football club have pressed Fortress, the turnstile operating system, to update wallets more quickly this week.
 
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