Amazon driver scam?

I ordered a sofa online for about £700 (not Amazon) … when it arrived one of the cushions had a slight scuff on it.

Emailed them about it and they said no probs you can return it. I said I don’t have the original packaging but if they send me some new packaging or arrange to collect it that’s fine. In the end they just said forget about returning it we’ll just send you another sofa. So got 2 now!


Makes you wonder how big their markup is in these things
 
I ordered a sofa online for about £700 (not Amazon) … when it arrived one of the cushions had a slight scuff on it.

Emailed them about it and they said no probs you can return it. I said I don’t have the original packaging but if they send me some new packaging or arrange to collect it that’s fine. In the end they just said forget about returning it we’ll just send you another sofa. So got 2 now!


Makes you wonder how big their markup is in these things

Honestly it’s obscene. I worked for a well known clothes shop in a past life… we could sell stuff 70-80% off in the sale and still maintain 25% margin on the costs
 
We ordered some garden furniture a few years ago (over £2k worth)
It came without the cover so we complained - they said they would send one out.
They sent a full set of furniture out again.
We called them and told them - they sent the cover out and said they would collect their furniture.
After a couple of months we just gave it away.
We got the cover btw
Similar thing happened to me about 10 years ago. Ordered a sofa and chair and two came. Made a nice little profit on that lol
 
Had a delivery this week that came whilst I was out. The clown of a driver left in on the doorstep in full view of the road… anyone could have stolen it.

This is the second time it’s happened and the first time the item was take… Amazon just apologised and replaced it the next day
I doubt he's a clown, just being exploited and probably penalised if he doesn't achieve his unrealistic delivery targets.
 
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