So, a long story short - I was due to travel from Luton Airport yesterday with easyJet. I had been in the queue at the gate and was then told to go back to the lounge as our flight had been delayed and that's what we did.
There were no further announcements and as we guessed there was no hope of the flight taking off, we went to get something to eat.
About an hour later I realised our flight had left without us! There was no announcements made, I didn't receive a notification on my phone, nor did I receive any emails or text messages.
We talked to the customer service team with easyJet and they said we had missed the flight and that we aren't entitled to compensation.
I have had to book a hotel room in London and book another flight, both at significant cost. I don't think it is likely I be compensated but has anyone got any advice to give me on this matter?
I guess it is my fault.
There were no further announcements and as we guessed there was no hope of the flight taking off, we went to get something to eat.
About an hour later I realised our flight had left without us! There was no announcements made, I didn't receive a notification on my phone, nor did I receive any emails or text messages.
We talked to the customer service team with easyJet and they said we had missed the flight and that we aren't entitled to compensation.
I have had to book a hotel room in London and book another flight, both at significant cost. I don't think it is likely I be compensated but has anyone got any advice to give me on this matter?
I guess it is my fault.