Is leaving reviews on Trustpilot…

I leave a review for what are obviously small independent retailers if the service is good, never leave bad reviews, but wierdly if researching for a product myself only read the bad reviews!
 
Capybara said:
I left my first ever review of anything the other day. I'd just finished a packet of Waitrose's basmati rice when I received an email from Waitrose's asking me to post a review of their basmati rice that I'd purchased recently. Given that I'd found myself frustrated that the packaging could not be recycled, I left a review to that effect. Like @viv_andersons_nana I think I may be entering middle age.
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You should definitely post this story here

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Most companies take TP seriously as negative reviews do cost them business.

I leave reviews occasionally mostly where the experience was excellent. .

I've also found it a useful tool in obtaining refunds from travel, motor insurance and energy companies. Walloped a few companies for friends too, when they had problems.

Mrs had a run in over a cancelled flight from Teesside to Soton. They pulled the service and gave no reason. She spent 6 months back and forth between airline, booking, and insurance companies without joy, not wanting to tell me she had been fleeced for £600. A review of the booking agent had a response within 20 minutes and the refund landed the next day.

"Next stop ombudsman" is a phrase that seriously triggers them.
 
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