WeeGord
Well-known member
Mrs WG, the two youngest kids and me were meant to be going on holiday this Wednesday flying from Edinburgh to Barcelona with Vueling. We booked the holiday as a package deal with loveholidays.com and until around 09.30 this morning thought everything was running smoothly.
I got a message from the transfers company asking me to check the flight number as the one provided to them by loveholidays doesn't land in Barcleona on Wednesday. Lo and behold with a bit of checking the flight schedule changed at the beginning of the year and now flies Tuesday to Tuesday. Vueling apparently emailed loveholidays on 2nd January to confirm the flight changes and loveholidays have denied ever receiving the email.
Vueling insist it was sent and that they are escalating it to make sure they can forward the original email to me which will prove they're telling the truth. I've spent the whole day back and forwards between the two and loveholidays are trying to wash their hands of it as the accomodation booking can't be changed and there is no alternative availabilty and so are trying to give me a full refund.
I'm about to have 2 very, very disappointed children because to book a last minute deal somewhere with the same facilities is going to cost an absolute fortune that I simply don't have.
loveholidays have lied to me repeatedly today, refused to give me any details of any official means of complaint and even hung up on me because it got to office closing time. I am disgusted by their approach and was just wondering if anyone had any advice? I'm frustrated beyond belief.
I got a message from the transfers company asking me to check the flight number as the one provided to them by loveholidays doesn't land in Barcleona on Wednesday. Lo and behold with a bit of checking the flight schedule changed at the beginning of the year and now flies Tuesday to Tuesday. Vueling apparently emailed loveholidays on 2nd January to confirm the flight changes and loveholidays have denied ever receiving the email.
Vueling insist it was sent and that they are escalating it to make sure they can forward the original email to me which will prove they're telling the truth. I've spent the whole day back and forwards between the two and loveholidays are trying to wash their hands of it as the accomodation booking can't be changed and there is no alternative availabilty and so are trying to give me a full refund.
I'm about to have 2 very, very disappointed children because to book a last minute deal somewhere with the same facilities is going to cost an absolute fortune that I simply don't have.
loveholidays have lied to me repeatedly today, refused to give me any details of any official means of complaint and even hung up on me because it got to office closing time. I am disgusted by their approach and was just wondering if anyone had any advice? I'm frustrated beyond belief.
