Concourse Service

uncle_rico said:
The whole Riverside match day experience is pretty poor though. Its a really dated stadium now and it’s looking tired and run down. Lots of upgrades are needed but the club don’t have the money until we get promoted. Even then I don’t think we’d invest on the stadium, other than the stuff we will have to.
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I’ve said this a while now, however we’re not so poor that SG and his gang can get new seats in the directors box. Must be nice at the top with everyone paying ridiculous prices.
 
I sit quite close to steps leading down towards the concourse and as soon as the ref blew for HT, I went to the toilet and every single queue for food/drinks was backed up against the wall.

It was ridiculous.

Then at FT when I went down for my free pint, I was served by someone who clearly hasn't poured a pint before. It's not a proper pump so you don't need to angle the glass, but she didn't have a clue and ended up basically pouring 1.5pts to ensure I had a decent pint. It got to the point her manager came over, took over half way through her pouring and then gave her it back.

The lack of training is astounding.

Genuinely laughable how inept we are as a club at running some of the most basic of things.
 
I have a slightly more positive spin on this thread. Although it is caveated.
Always get to the ground at 2pm so little smoggie can watch the players warming up and I can have a few pints with my brothers. At that time it only take a few minutes to get served but I invariably use the Budweiser stand which is much quicker. Card only and no one in the que to get their free pint / drink.
This is the West Lower (block 9).
I normally get 2 pints when I arrive so I dont need to visit the bar again as, yes I agree, the ques are bad. Little smoggie has his own cache of goodies and drinks in his boro backpack so no need to que for anything for him.

The only bad experience I have had is getting little smoggie a drink around half time. (Last season). When I eventually got to the front of the que there were no Oasis and no bottles of water left. I had to ask for a glass (plastic), of tap water. Which in itself sent the staff into a frenzy of panic and confusion. I was pretty miffed to be honest.

The caveat to my positive experience (in general) is that I dont visit the bar at half time. I go out for a vape and notice the bar is always extremely busy. Even 10 minutes before half time it is busy. I dont understand the penchant for drinking to excess at the games when you have to miss so much of the live action in doing so. Each to their own obviously but for me it's just not worth it.

I've seen peoples suggestions on this thread on how to alleviate the issue but I cant see anything that can be implemented that would eradicate the problem. Other than allowing people to drink it their seats whilst watching the game. I know that is not going to happen. We, as English football fans, spoilt that possibility right throughout the 80's and 90's - but for me is the only solution.
 
Marvanelli said:
The lack of training is astounding.
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What I find astounding is the number of people who can't seem to manage without alcohol for a couple of hours, and consequently a) moan about the number of people who equally can't manage without alcohol for a couple of hours, and b) miss a large part of the football match they've paid a fortune to see, which presumably is the prime reason for going in the first place

A couple of pints of brown (or yellow) tasteless fizzy water isn't exactly enhancing the experience is it
 
Redwurzel said:
HO - Ref NW corner - what time did you arrive yesterday?

I was there around 2.20pm and the queue was 3 or 4 people in front of me - took about 5/6 minutes to get served.

I admit I would not attempt to get anything at half time yesterday because there were 400? more people in the corner than normal.
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It was only about 2:25 - 2:30. Timing is everything as they say :)
 
streethalo said:
I noticed that a lot on Saturday (south stand). Went down for a pee at 35 min mark. Unirals pretty much empty, loads of lads queuing for the cubicles...
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It's like that in the GRFZ. Its a massive issue at football stadiums but seemingly the authorities aren't too bothered. Similary with the smell of weed outside the stadium at half time.
 
Malaguena said:
What I find astounding is the number of people who can't seem to manage without alcohol for a couple of hours, and consequently a) moan about the number of people who equally can't manage without alcohol for a couple of hours, and b) miss a large part of the football match they've paid a fortune to see, which presumably is the prime reason for going in the first place

A couple of pints of brown (or yellow) tasteless fizzy water isn't exactly enhancing the experience is it
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See I agree with the blunt facts of this post in that I personally find the drinks and the food so dreadful in most places (we're amongst the worst but with many more doing shyte) that I wouldn't give any of them the satisfaction of paying for it.

That said, there's the argument that the club need to maximise the revenue the best they can to use the profits that feed into the club.

It might seem at times that the suggestions to improve things, cost money but I've absolutely no doubt at all that there's a 'spend to save' argument in the efficiency that is produced.

Whilst I won't give them my money for shyte, I fully support them in trying to make as much as absolutely possible for the benefit of the club as a whole.

If people don't spend money, then there's a big loss to the club overall
 
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Fans appeared to be happier standing in the rain for a pie and Bovril than today's crowd and their comfy concourse, and there was no chance of a pint.
 
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