Car Insurer Claim nightmare - help/advice needed?!!?

ThatFragranceGuy said:
Works every time for me. I am usually going round in circles with customer services or standard complaints teams but never had an issue where this hasn't gotten it resolved. As long as you're polite but clear it gets you out of their hair and helps grease the wheels

The banks and Insurer I have worked for absolutely did have dedicated teams that monitor social media and c-suite "inboxes" and would have greater levels of authority to resolve a complaint before it goes any further.

Glad you got it sorted anyway. Like I said we had 2 months of wrangling with gap insurance cover on a £1500 excess, after getting nowhere reported complaint and was told 8 weeks for response. Couple emails later and phone call from them to say complaint been escalated and paid out and £150 compensation for inconvenience.

Shouldnt have to be that hard but some companies are as difficult as possible - this one has a 1* trustpilot score with every reviewer saying the same thing about delays or claims denied despite loads of evidence provided.
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Best thing I have read for a long time this.
One of our own getting ripped off and asking for help.
And good people from my part of the world helped him out.
Made me proud.
Well done everyone.
 
Northern Power and my Insurance Co chased me for 10 months to provide them with a statement about damage I and my Vehicle had done to an electrical instalation North Yorkshire
I was celebrating my wedding anniversary in Singapore at the time of the " incident "and my vehicle had been scrapped ( by my insurance co) in South london 10 days before the " incident" after being written off by the same insurance Co.
Both NP and the ins Co were threatening legal action despite my 20 + emails explaining the above !?!?!?.
 
Osboro said:
Northern Power and my Insurance Co chased me for 10 months to provide them with a statement about damage I and my Vehicle had done to an electrical instalation North Yorkshire
I was celebrating my wedding anniversary in Singapore at the time of the " incident "and my vehicle had been scrapped ( by my insurance co) in South london 10 days before the " incident" after being written off by the same insurance Co.
Both NP and the ins Co were threatening legal action despite my 20 + emails explaining the above !?!?!?.
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Shocking. You may have already tried this, but if it were me I would turn the tables around and ask them to provide you survey reports, photos, video evidence, witness statements, repair quotations, repair invoices and full evidence of the alleged damage to the installation, and explain that you cannot respond to their request until they do so. It may fall on deaf ears.

Or you can try the CEO trick.
 
Most C0Es ( in finance) Do select a crop of complaints each week and personally track them.
 
Osboro said:
Most C0Es ( in finance) Do select a crop of complaints each week and personally track them.
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Yeah we had regular calls about them, and there was monthly root cause analysis work done around how to prevent things getting to that stage in future as obviously not cheap to put right.

Most ceos Won't read their inboxes directly, or will have a "real" email address, PA's usually manage the real one.
 
korean_boro said:
Yep complaint logged.. 8 weeks before I can go Ombud it up... it's with 1stCentral.. previously very good the first year I had a policy with them! Wouldn't recommend at all after this experience!
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Have you tried to hunt down the name and contact details of the CEO
In most cases that gets things moving.
 
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