Been on the phone for 2 hours with Virgin trying to cancel my account

T

Trug

Well-known member
Backwards and forwards on Whatsapp offering me deals I don't want. Asking for same information over and over again. Suddenly a message comes up saying that because I am continuing the conversation I am happy with the deal offered. I try to reply then notice that Customer services closed at 5.00- So I start again tomorrow. Twots
 
RedAsABeetroot said:
Have cut me off a couple of times while I've been on the phone trying to cancel.
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Took me about 5 calls over about 3 days to cancel, they kept saying they were putting me through to cancellations and then disconnecting the call.

I tried the online chat and they kept sending me a link to login to verify me, I logged in and it just bounced me back to the start, absolute joke.
 
have you try the ways suggested here?
Cancel here


or according to forums posts “Just send a text with a description of cancellation to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.”
 
I've had the dropped call crap aswell. They are dodgy as F. I've emailed the CEO time and again. Got immediate call back then dropped calls again and confirmation I was happy with complaint outcome. Which I wasn't. OFCOM are pathetic and useless against an American monster.
 
I just tell them im movong to a small village that i know doesnt receive virgin services.
 
Been on the phone since 10.00 this morning to them. I have told them at least 10 times that I will not be renewing my contract but they keep passing me onto another "agent"- they are absolutely the lowest of the low. I have cancelled my DD. My contract ends later this month and STILL they try to get me to stay with them. I even told them I am moving to Scotland -all they did is pass me onto the "Movers Team" Fk them, I will be going to another provider who treats people decently
 
Why do people even have to speak to VM to leave. Surely there should be a "I am leaving" or "Cancel Contract" button to click somewhere within the account, that then does it all in one go without being passed from pillar to post?

That is really poor by them.
 
When my dad passed away, I had to cancel all sorts of contracts he had with various companies .. phone, TV, streaming service, home insurance etc. As soon as I mentioned the policy holder had passed away and I was calling to cancel his contracts and pay the outstanding balances owed, I got no hassle from anyone. No questions asked, no messing around, no discount offers, nothing. Every single one I dealt with cancelled the relevant policy's on the spot, there and then.

I know its not ethical to do likewise when that's not the actual case, but then again these companies aren't ethical either. If they don't have a simple option on their websites allowing people to cancel such and such policy, along with the means to pay them whatever you owe them without all the hassle, then no one should waste their time on them imo.

Next time just tell them you're phoning on behalf of the policy owner who passed, and are cancelling their direct debits, please send me the final bill blah blah... and leave it at that. (this is of course assuming you have no intention of opening a new contract with them again sometime in the future!)
 
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Steer said:
Why do people even have to speak to VM to leave. Surely there should be a "I am leaving" or "Cancel Contract" button to click somewhere within the account, that then does it all in one go without being passed from pillar to post?

That is really poor by them.
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In an ideal world but as a business leaving is the last thing they want - that's why they make it as difficult as possible.

I used to work for Virgin Media at the Preston Farm officers in the Retentions Team (The last resort team before you cancel). Back then, dropping calls was not a tactic - however, what you would find is staff would drop calls because a processed cancellation impacts their score and potentially their commission at the end of the month.

It was not a great place to work and without any commission its a poor wage hence why people will do everything to avoid being the one processing the cancellation - Unfortunately, they do forget that their is a human being at the other end about ready to explode.
 
If anyone wants to bin virgin off and you're in a youfibre area, drop me a PM and you will get 2 months free on top of their current offers. They'll also buy you out of a virgin contract
 
KDG said:
In an ideal world but as a business leaving is the last thing they want - that's why they make it as difficult as possible.

I used to work for Virgin Media at the Preston Farm officers in the Retentions Team (The last resort team before you cancel). Back then, dropping calls was not a tactic - however, what you would find is staff would drop calls because a processed cancellation impacts their score and potentially their commission at the end of the month.

It was not a great place to work and without any commission its a poor wage hence why people will do everything to avoid being the one processing the cancellation - Unfortunately, they do forget that their is a human being at the other end about ready to explode.
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I'm sure I have spoken to you in the past, very courteous. A far cry from today where everything is done on Whats app
 
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