Really? They'll refund you after the journey? Have you done this?Use Trainline app. If you don’t get checked don’t activate tickets and you’ll get the refund straight away.
How does that activation work Ingleby?
This works as long as you don't have to scan your ticket or show it to a conductor to get through the barriers at the station you board the train - and technically, I believe it's illegal to travel without activating your ticket, so even if you manage to board, you need to be pretty sharpish activating it if you see a conductor coming during the journey. Not sure if it registers at what time you do the activation, though I'm guessing it doesYou have your ticket on your phone and only activate it when you travel, or in this case if you don’t see the conductor, in theory you haven’t travelled and can claim a refund minus £10 admin fee, I’ve done it when I have genuinely missed trains through delayed flights and if you want to be dishonest then you could potentially avoid the conductor on a journey to do the same.