Same, one big square in the middle of the room which was sales desk / customer service / Returns / Goods In. The ‘office‘ was a broom cupboard which housed any files and the branch safe. It had one lonely seat and tiny desk which everyone sat in on their lunch just so they could eat without been disturbed.
My branch stocked a very small number of greetings cards but it still wasn’t enough for one woman who complained we didn’t have a “Happy Birthday Amanda” card. Not just “Happy Birthday”, it had to include “Amanda” too. I asked if the specialist card stores like Clinton’s and Card Factory had these and she called me short-sighted and not having enough vision to come up with something no-one else had. When I asked for her to consider how big a store I would need to stock cards with every possible name on she stormed off shouting “you’re being awkward now. Obviously you would only stock the popular ones”.
