Leaving V*rg*n Media

h_m_boro

h_m_boro

Well-known member
What a pain in the ar*e.

Spoke to Customer Services Monday, started the 30 day process, last day 03/04.

Asked for confirmation in writing, they said everything will be emailed over ...... surprise surprise nothing.

Heard so many horror stories with people having a tough time leaving......can't contact them by email as it's not letting me in, chat bots total waste of time, speaking to customer services..... pffftttttt.

So last resort is a postal address in Sunderland. Anybody offer any help, gone through the process?
 
If you pay by direct debit, cancel it at the bank. That's a general thing, not one I've gone through with Virgin media but it means they won't be able to take any more money off you.
 
Capybara said:
If you pay by direct debit, cancel it at the bank. That's a general thing, not one I've gone through with Virgin media but it means they won't be able to take any more money off you.
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I'd be careful with that though, as I believe broadband with them may count as a credit account, same as mobile phones do, as they credit check you when joining. As a result it will report missed payments and you'll have a ballache getting them removed

I'd personally tweet them, email ceo which will go to an executive complaints team and they often get things done a bit quicker than usual channels
 
h_m_boro said:
What a pain in the ar*e.

Spoke to Customer Services Monday, started the 30 day process, last day 03/04.

Asked for confirmation in writing, they said everything will be emailed over ...... surprise surprise nothing.

Heard so many horror stories with people having a tough time leaving......can't contact them by email as it's not letting me in, chat bots total waste of time, speaking to customer services..... pffftttttt.

So last resort is a postal address in Sunderland. Anybody offer any help, gone through the process?
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When you speak to chatbot try saying agent and human, see if that gets around it but I'd suggest twitter really
 
h_m_boro said:
What a pain in the ar*e.

Spoke to Customer Services Monday, started the 30 day process, last day 03/04.

Asked for confirmation in writing, they said everything will be emailed over ...... surprise surprise nothing.

Heard so many horror stories with people having a tough time leaving......can't contact them by email as it's not letting me in, chat bots total waste of time, speaking to customer services..... pffftttttt.

So last resort is a postal address in Sunderland. Anybody offer any help, gone through the process?
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It took me about 5 phone calls as I kept getting cut off and the chat didn't work as it kept crashing and looping back to the start.

I think it took about a week to get the cancellation call completed all in.

They are a company with huge market share acting like a rogue trader, an absolute shambles.
 
What annoyed me when i left was they must have tried 3 or 4 times to offer me new deals after i said no i just wanted to leave.
 
Colgates_shaving_foam said:
It took me about 5 phone calls as I kept getting cut off and the chat didn't work as it kept crashing and looping back to the start.

I think it took about a week to get the cancellation call completed all in.

They are a company with huge market share acting like a rogue trader, an absolute shambles.
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They are all as bad though. Had same issues with Three, O2 and then other companies online.
 
My contract with them is up in the Autumn and will be looking to leave. The broadband is too unreliable. Looking forward to the cancellation calls now
 
If anyone needs referring to youfibre give me a shout, they're a proper breath of fresh air.


We have the 2gb up/down package but they do ones for 1gb and 8gb too but I imagine most will go for the 1gb
 
ThatFragranceGuy said:
If anyone needs referring to youfibre give me a shout, they're a proper breath of fresh air.


We have the 2gb up/down package but they do ones for 1gb and 8gb too but I imagine most will go for the 1gb
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Trouble is out here in the sticks (!, North Billingham, TS23) they're not available. I've been signed up for a couple of years now, and still no sign of installation. In fact the only company that does over 67mbps is....Virgin. I am actually out of contract, so I'm hoping to use that as a bargaining chip, but I assume Virgin know full well that I don't really have a choice if I need speed.
 
atomicloonybin aka ALB said:
Trouble is out here in the sticks (!, North Billingham, TS23) they're not available. I've been signed up for a couple of years now, and still no sign of installation. In fact the only company that does over 67mbps is....Virgin. I am actually out of contract, so I'm hoping to use that as a bargaining chip, but I assume Virgin know full well that I don't really have a choice if I need speed.
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I feel your pain, I went from 300mb virgin to 67mb BT when we moved to Ingleby and was stuck on it for nearly 5 years

Yeah they'll know what you have available but you can tell them out of principle you're getting starlink for example

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That's their current rollout. If you email them at hello@youfibre.com with your postcode they'll usually tell you what their build timeline is or if you'll get covered at all . If you can get virgin or by they'll usually use the same channels under the roads so it's fairly rapid expansion

My brother has starlink as he lives in the sticks and says it's good but it isn't cheap
 
h_m_boro said:
What a pain in the ar*e.

Spoke to Customer Services Monday, started the 30 day process, last day 03/04.

Asked for confirmation in writing, they said everything will be emailed over ...... surprise surprise nothing.

Heard so many horror stories with people having a tough time leaving......can't contact them by email as it's not letting me in, chat bots total waste of time, speaking to customer services..... pffftttttt.

So last resort is a postal address in Sunderland. Anybody offer any help, gone through the process?
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I did it all through the online chat option. I was surprised how easy it was, although i got the usual “deals” they threw at me. Then got a few phone calls offering more deals. I got an email with my leaving date, but i also kept the online chat transcript. Once i left I received the box to send the equipment back, all went smoothly. I was expecting the usual “we haven't received your equipment “, but again, no, i received email saying thanks.
Sorry it hasn't helped your case, but my experience this time was quite easy.
Ive since gone with youfibre, really impressed.
 
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