red_harrington
Well-known member
Running my own business for 30+ years it seems to me the courier companies ie Fedex, UPS, DHL etc are all a law unto themselves and are beholden to nobody.
They can just return/lose/damage your parcel and make no recompense. They ignore your messages, or if do you get through to them, they give you the runaround. Has anybody ever had a refund for a lost parcel?
Hermes were in such a mess and their reputation so bad they literally had to change their name (now Evri)
They can take your package and chuck it in the bin and you can do absolutely nothing apart from next time use one of their competitors instead. Until exactly the same happens again, then you're back to square one.
Can you imagine going into a shop, buying a product and the sales person takes your money, puts your purchase in the bin and then ignores you. That's exactly what happens here.
They're all 1 star on Trustpilot, yet have $100,000,000 turnover. If my business had anything less than 5 stars I'd be livid.
How can they get away with it I just don't get it
They can just return/lose/damage your parcel and make no recompense. They ignore your messages, or if do you get through to them, they give you the runaround. Has anybody ever had a refund for a lost parcel?
Hermes were in such a mess and their reputation so bad they literally had to change their name (now Evri)
They can take your package and chuck it in the bin and you can do absolutely nothing apart from next time use one of their competitors instead. Until exactly the same happens again, then you're back to square one.
Can you imagine going into a shop, buying a product and the sales person takes your money, puts your purchase in the bin and then ignores you. That's exactly what happens here.
They're all 1 star on Trustpilot, yet have $100,000,000 turnover. If my business had anything less than 5 stars I'd be livid.
How can they get away with it I just don't get it