BoroMart
Well-known member
agreed, but this is a public SERVICE, technology is only part of it. You need to consider the processes, information, organisational aspects, partner arrangements, integration, people, communication, have a knowledge of demand and capacity, and because of the need to have something in place asap, they need to get something which creates value available early, and improve it as they go along. That is the key thing, don't promise it as perfect, promise it will be operational, but will be increased and rapidly improved over the coming months. That is a sensible message to give.
As for those other service elements, they have too much unused capacity, they're struggling to get cases to people, not because there aren't cases, but because you need people tested and validated as infected before you start to track, and testing has and continues to be an unmitigated disaster. Process and people seems an issue, lots of horror stories about insufficient training in the press. The communication....well the less said the better.
