Help needed please

T

Trug

Well-known member
For some reason, on my laptop whenever I click on a link in my emails I get a message saying "Unable to open...............(whatever the address is)" . I am using Windows 10 and Microsoft Mail. I don't have the same problem on my phone. Any ideas of what I can do please?
 
Trug said:
For some reason, on my laptop whenever I click on a link in my emails I get a message saying "Unable to open...............(whatever the address is)" . I am using Windows 10 and Microsoft Mail. I don't have the same problem on my phone. Any ideas of what I can do please?
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Trug stick up a screenshot of the error message mate and I'll have a look. It could be as Dood says the browser you are using isn't associated with html files, but that seems unlikely and many resource links don't have an extension. It is more likely that Windows 10 may have lost the default browser setting, i.e. it doesn't know what to use to open the link.

Go to Seetings > Apps > Default Apps and change whatever you have as your default browser to another browser.
Try links from email, if successful go back to settings and change back to your preferred default browser.
 
Laughing said:
Trug stick up a screenshot of the error message mate and I'll have a look. It could be as Dood says the browser you are using isn't associated with html files, but that seems unlikely and many resource links don't have an extension. It is more likely that Windows 10 may have lost the default browser setting, i.e. it doesn't know what to use to open the link.

Go to Seetings > Apps > Default Apps and change whatever you have as your default browser to another browser.
Try links from email, if successful go back to settings and change back to your preferred default browser.
Click to expand...
This is what I love about this place 👍
 
Thank you very much people. It was my browser. I would never have thought of that. Chrome was playing silly bgrs so downloaded Opera. Everything back to normal.
 
A tip, press start button and start typing ’Default Apps’ and that will bring up the ui for anything that needs a default program associating.
 
The search function, or Cortana, if you will, in Windows 10 is actually really good, although she seems a bit ‘deaf’ so to speak. Sometimes when you first type something in the start bar, it doesn’t quite get it, however, click out and redo it it, and what you want should be found the second time, should it exist.

I can’t stress to all the staff I support in schools to use it enough, it really does help.
 
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