Help contacting DPD parcels
- Thread starter natarli1
- Start date
starplayer
Well-known member
If its a problem with the delivery you could contact the seller to see if they can help. It was impossible for me to get through to Yodel, so I imagine its the same for most delivery companies
newyddion
Well-known member
DPD are a nightmare. Have you downloaded the app?
ThatFragranceGuy
Well-known member
If you're not the sender they probably won't speak to you, the sender has to.
You can go down to the depot
Live chat is a joke, no Twitter, great courier when everything goes smoothly, nightmare when they don't.
Our house faces other way to rest of the street, but is accessed from the street with a massive house number at the end of the drive
inexplicably any DPD delivery comes to the locked front gate which is on a completely different street to the postal address
No matter, DPD app lets you put photo on, what3words and a description of access so made it clear in all 3 where to go and where not to go, yet about 1 in 3 DPD deliveries we see someone rattling the locked front gate and they get leave the parcel there which is by a footpath. It's infuriating - because they don't need a signature anymore they mark it as "left with recipient" too so for tracking its considered delivered
Drives us nuts. Tried contacting them loads but no way to do so
You can go down to the depot
Live chat is a joke, no Twitter, great courier when everything goes smoothly, nightmare when they don't.
Our house faces other way to rest of the street, but is accessed from the street with a massive house number at the end of the drive
inexplicably any DPD delivery comes to the locked front gate which is on a completely different street to the postal address
No matter, DPD app lets you put photo on, what3words and a description of access so made it clear in all 3 where to go and where not to go, yet about 1 in 3 DPD deliveries we see someone rattling the locked front gate and they get leave the parcel there which is by a footpath. It's infuriating - because they don't need a signature anymore they mark it as "left with recipient" too so for tracking its considered delivered
Drives us nuts. Tried contacting them loads but no way to do so
Norfolkred1
Well-known member
Grab a driver and ask for the depots number, they will have it on them.
S7DiscoDown
Well-known member
I usually find dpd to be one of the better ones. I have maybe been lucky.
I won't even order from anything that uses Yodal (or Nodal as its known). The are shocking. The last time I used them I was told it was delivered whilst sat at home. I thought thats 'odd'. Opened my door and no parcel.
The driver sent me a photo. Definitely not my door . I had to walk down my road and find it. Then inform the houses neighbour that I wasn't stealing the package as it was mine and at the wrong address. To be fair they couldn't care less
I won't even order from anything that uses Yodal (or Nodal as its known). The are shocking. The last time I used them I was told it was delivered whilst sat at home. I thought thats 'odd'. Opened my door and no parcel.
The driver sent me a photo. Definitely not my door . I had to walk down my road and find it. Then inform the houses neighbour that I wasn't stealing the package as it was mine and at the wrong address. To be fair they couldn't care less
ThatFragranceGuy
Well-known member
They're generally a good courier (DPD), 1 hour time slot, real time tracking, you're next notification. Etc it's just when things go wrong.I usually find dpd to be one of the better ones. I have maybe been lucky.
I won't even order from anything that uses Yodal (or Nodal as its known). The are shocking. The last time I used them I was told it was delivered whilst sat at home. I thought thats 'odd'. Opened my door and no parcel.
The driver sent me a photo. Definitely not my door . I had to walk down my road and find it. Then inform the houses neighbour that I wasn't stealing the package as it was mine and at the wrong address. To be fair they couldn't care less
I had a £600 fragrance parcel turn up empty and needed a statement off them, consumed about a week of my life.