What the DWP are allegedly doing is a disgrace. Treatment of vulnerable people in 2020 is a national disgrace. The trouble is there are also people committing fraud claiming benefits they are not entitled to, this is equally a disgrace but nobody raises these cases as an issue, some people even think its fair game ffs. I really feel sorry for most people who work at the DWP, they operate a thankless role to put a roof over their heads and food on their tables. Its just a job.
I happen to have some friends that work for the DWP. They occasionally get openly abused for doing a job they are paid to do by their government. They are mere employees earning a living for their families like anyone else. They do not make the rules, they administer them as instructed. If the didn’t, they would be the other side of the counter. If blame exists, and it does, then direct it at politicians not the administrators who work in the local offices would be my advice.