Service on a matchday time and time again is appalling.
I know there are staffing issues due to Covid, but can the club not look at other ways to make the service faster that require the same amount of staff?
Use the one end of the concourse bars or the Heineken bar as a contactless point where you go up to it, tap, get handed a cold plastic bottle and once you've finished have recycling points for them around the concourse.
Those machines that can pour 4/6 pints at a time, they've been discussed previously that would speed things up.
I got into the North Stand concourse at 2:10pm and wasn't served until 2:40pm, it really isn't good enough and it's a consistent theme that puts me off going to the ground earlier or even attempting to get any food or drink at half time.