This entire administration (if you can call it that) is simply a collection of baffling soundbites.
Playing to the audience, their " supporters" love it and the brain dead masses fail to see the bull schitt.
From personal experience:
Phone lines open at 8.00 whereupon you get engaged multiple times (42 in this case)
Eventually allocated a place in the queue.
20 mins later speak to receptionist with mantra "telephone consultations only"
Surgery is set aside for Flu jabs.
Proceed to A & E .